Total WirelessReviews of totalwireless.com

I just transferred my phone number and phone from Verizon to total wireless I ordered a SIM card on total wireless website it came in 2 days just like it said called customer service to activate the SIM card my phone number from Verizon and phone they said it would take 3 hours for my number and phone to be on total wireless I said okay they scheduled a call back for 9:30 pm and they called right at 9:30 pm To make sure my service was working it is. Don’t listen to all of these negative reviews I experienced no issues at all what so ever porting my number to total wireless no issues calling customer service only was on hold for 1 minute before I got to speak to somebody service is great in my area. Customer service is great and very helpful my experience was great. And to whoever said they bought a iPhone and they won’t replace it and told you to call Apple that is correct and any carrier will tell you that you have to call Apple to get it replaced because it is a Apple iPhone and only Apple can replace it. Verizon told me that when I had them so no carrier will replace a iPhone you have to go through Apple I don’t know why you gave them a negative review just for that. My experience is great so far.

When it works it is great, but if any issue plan in being on the phone a full week eith no help just tons of callbacks to speak to another person that is clueless of the last 16 hours you have wasted with previous customer service reps. From Sunday Oct 2 til tonight and still not fixed

I have been a total wireless customer for years, and now TOTAL by Verizon has ruined the service! I left Verizon years ago due to their customer gouging practices. They are at it again by monopolizing the field of cell technology buying up the prepaid competetion and lowering service for price point. I had an issue recently where my IMEI was messed up and had zero help correcting it. Verizon is using the phone IMEI in their system as the "account number" and without what they see, they will not allow the phone number to be transferred to another carrier. It took me days to get this corrected because the phone number they provide for customer service is all tech 1 support without the ability to fix hardly anything, and they refuse to let you talk to anyone else. The service desk has been trained to intentionally keep you on hold as long as possible to try to break your will on doing a transfer. What I have discovered, is if you call 800-992-1346, and select option 6, you will get to a tier 2 person. This number is not the number they want you to know. Good luck to anyone reading this in need of help. I hope this creates a little pain for verizon, at least as much as they inflicted on me.

Have had just an awful experience with transferring numbers with Total. Spent a total of 7 hours to get a number and phone unlocked to transfer. Then tried to add a new number and had to call several times with no luck. Still not able to get it added. AWFUL Customer service.

Purchased wifi hotspot, worked for 1 day then was useless for streaming, wouldn't even download a kindle ebook. Customer service was useless and hung up on me. Never again.

This is a terrible cell service company. They say unlimited but it s not unlimited and my phone runs slow the last week of every month and they say because I used up my data which was supposed to be Unlimited this also has happened to many of my friends who had this plan. And worst of all last month and this month they just changed my number attached a new number to my phone and took the old number that I've had for 20 years and I took hours to retrieve it both times. Had they not noticed it when I texted a friend or called someone and they told me my number was coming up different I would have lost my number that I've had 20 years forever. And they just keep apologizing and still changing my number without my permission. I have never had this problem with any other company like T-Mobile or AT&T. But this is the worst service by far and the worst customer service I've also ever had with a phone company. Now they sold the company to Verizon and it is now called total by Verizon. And today my phone number was changed again without my authorization and they just attached whatever number they wanted to my phone. So I don't see it being any better since Verizon took over. Last month when they changed my phone number and I called someone some guy's name popped up with a new number on my friend's phone the only reason I knew the number had been changed. I cannot tell you how many calls and texts I missed because they were calling my number and it was going to the cloud. Sorry I had to spend hours each month getting my actual original phone number retrieved. Do you think they compensated me for my inconvenience or gave me a discount or refund. No they did not . I am looking for new cell phone service and I highly recommend you do not get the service with total by Verizon.

Service has definitely declined recently. Enough that I'm switching to Mint. But it has taken 3 hours and several calls to customer service to try to get my number transferred. Ultimately I have given up. They have given me transfer pins but they have some kind of block that makes the transfer fail every time.

Ordered a phone for my Grandson. After 6 days he received the phone and it doesn't even have a back cover on it. Called Total Wireless and they say there is no way the phone doesn't have a back cover on it. Bad Business!!!!