Total WirelessReviews of totalwireless.com

COMPLETE NIGHTMARE! Getting activated itself took over 3 days. After I finally got the phone activated I continued to get messages and emails about needing to activate my device. I set up autopay online, but still got notifications, text, and emails saying my service was expiring and needed payment. My first auto- pay came out at $74 instead of the $43 I had agreed to. When I called and complained, they refunded the entire $74 and deactivated my account/line. I mean at this point I was going elsewhere anyways. I went to tmobile prepaid for the same base $40. Update: it's gotten worse. Total will not release my phone number and they keep telling me the only way to get a transfer pin is via text but I have no service because they screwed me over. They forced me to buy more airtime and re activate my device just so I could request the transfer pin via text. How absolutely absurd... I've been on the phone over 2 hours. Shame on this company !

The shouldn’t even receive one star. The worse service I have ever experienced. I asked to talk to a manager multiple times they told me I couldn’t talk to a manager. And that all they could do. I have worked in a call center before. For one don’t tell the customers that they can not talk to a manager if you don’t know the full reason to talk to the manager. 2, she would not listen when I told her from the beginning that I no longer had the sim. 3, I told her multiple times what my issue was. Acted like I was stupid.

Bought a phone and service card for work stuff in September. A week in October before my service for that month ended, the phone crapped out (wouldn't turn on, wouldn't charge), so I got in touch with CS for a warranty claim. They sent the prepaid shipping label, I shipped it out (October 22nd) and only a couple of days later (October 24th) it was delivered to them...this was confirmed via tracker. Called them on November 1st to see where my replacement phone is....nothing. They said they had no record of it, and when I asked to speak to a Supervisor because talking to them is like talking to a brick wall and just get the run around from them, they say they're not allowed for the customer to speak to their supervisor. HIGHLY disappointed in this "Verizon" service. To the day, a week and a half after they received the defective phone, I STILL don't have my replacement

Total Wireless is terrible I'm part of the ACP program and the last 4 months they shut my phone off not applied my ACP benefits I've called numerous times and get told something different every single time they have no clue they're ridiculous they're worthless they should not even be in business. Not to mention being on hold for along time and then get hung up on. NOT TO MENTION THE LANGUAGE BARRIER

I'm enrolled in the ACP program and should not run out of cell service. Have ran out twice. Can't get anyone on the phone. Tried the chat option and that was ridiculous. Now somehow my phone number is registered to an iphone 11. My phone is Motorola. I didn't have any problems unt they switched themselves to Total by Verizon. Guess I need a new phone company.

Totally clueless by Verizon is what they should be called. Every chat agent or phone rep. will tell you something different. My favorite is "I don't have access to that information, I can request the proper department give you a call" I like to sit around and wait for someone to call me at the their convenience not mine!

Worst service I have ever had! Stay away!!!!

We tried to replace my daughters phone after her screen broke. We have done this several times in the past and knew the process well. Initially things were going well. The automated phone system told me that they were experiencing higher then normal call volumes and I could go to the website for quicker service. I held the line and was immediately connected to an agent. We spent about 45minutes getting the new phone ready, but when it was time to activate the new phone I was told that it could not be activated. I asked why, and they said that they didn't have a "record" of that phone. I assumed it had something to do with IMEI #, so I double checked it with an online checker. Everything looked good. I was then told that there was nothing else they could do for me and I should buy a phone through them. At this point I thought no problem, Maybe there was a problem with the phone. I said I'd think about it Since my daughters old phone was still working (it had a severely cracked but was fully functional) there was no need to rush into a overpriced phone. That night everything was fine, her old phone was working and got the new phone ready to be returned. The next afternoon we were heading for a 2 hour trip. As we were leaving she noticed that her phone wasn't working. When you called it there was a automated message saying that phone was being restricted by the carrier. We decided to call the customer service number while we were driving. The number we used the night before no longer worked. Now instead of dialing 5 for technical support or 7 for all other questions. The numbers all switched to a second phone tree about setting up a smart pay phone. I went through some of those options hoping to speak to someone, but this number seemed to be for store use. We tried every number multiple times held for 45 minutes, and still nothing. I tried calling a regular Verizon help line, they gave me another number to try for Total but, that number went to an automated system about privacy act for Nevada and California. I thought this a little odd since I live in Pennsylvania. On the way back from our trip we did the same routine. Eventually getting someone in a department that thought I was a "Smart buy" customer. After 20 minutes of explaining that I wasn't leasing a phone through them, She said she was going to connect me to someone in the Total Verizon Department. I stayed on hold for the entire trip home until the line just hung up on me. At the house I jumped online and used the chat feature to connect with a customer care agent. They were prompt and quick to escalate the matter to another level, I received a call from a customer service agent a few minutes later. She asked me for the number of the phone I was calling about and I gave it to her. She then asked for the IMEI # and I gave that to her. Then she said that we needed a pin number for the account or the account number. I explained that I never needed one before and this account was in my Ex-wife's name and she might not be willing to give me the information. The CSR said I need that information or they couldn't do anything, So I texted my ex-wife and amazingly she gave me the Pin#. The CSR confirmed that the Pin was correct. She then said I need a second verification. She aske me what was the most frequent number texted or dialed from the line. My daughter only texted me and some family members. Her friends all use snapchat, We gave the CSR the number and she said we were wrong. So we went through the texts on my daughters phone and literally counted the text lines. We gave the CSR the next couple numbers but she said they were all incorrect as well. I then asked if it was the most used number from this phone or my ex-wife's, I thought maybe they were looking at her phone since she is the primary user. She just kept repeating the same line "I need the must frequently text or dialed number for the phone." I then asked if it was the most frequent of all time or recently. My daughter has had this phone through several relationships in Highschool. I thought maybe a long time ago she was texting more then snapchatting and it could skew a number. The CSR just repeated herself. "I need the must frequently text or dialed number for the phone." I told her that I gave her every number we could think of. She said there was nothing she could do. I then aske for a manager, she said there was none and there was nothing she could do. I said someone there has to be able to do something. She said no there wasn't. I then aske to speak to someone I could file a complaint with. She at first said there wasn't anyway to do that. I said then give me the contact number they use to get a hold of next level support and was told there was no number. After being transferred back and forth from CSR to CSR I was supposed to get a call from someone that I could file a complaint with. I never received that call.