Total WirelessReviews of totalwireless.com

The service is fine when everything is good. It will be your worst nightmare if ANY problem at all! You have never experienced anything worst tham TW service, I guarantee you that. Stay away from this disaster.

Horrible experience with Total Wireless I called them over 15 times regarding a refund for a 7$ dollar phone. I had multiple experiences including, calls disconnected, waiting on hold at a transfer, only to have an automated machine tell me that they were closed. This was after already speaking to the rep who transferred me for 20 minutes. Promised call backs that never happened. Extremely unclear reception at times due to overseas call centers, dogs barking in the background. I have been on the phone with total wireless regarding this refund for over 8 hours combined. After telling me that they have no documentation of the returned phone being received back to them and I will not receive a refund until I provide a tracking number. After laterally turning my house upside down and contacting fedex to find the tracking information. I called back and gave it to them. Their response was, if you already sent it back it may take 30 days to get the refund. Completely different news. They said I can contact them after 30 days if I get no refund. They keep no notes. They transfer calls without advising the transfer rep the reason for transfer. I can go on an on about this issue but I there is no point. Order Number: 30254562 Order Number: 30254787 ref # 1222104783 2nd 1222104984 Tracking # 815564248179

The customer services is the worst!!!!! the girl on the phone speak really bad english and after hours of misery, I could not get a simply request done, which was to increased my plan!!! the worst

I had mobile service for an entire year with Total Wireless. I paid my last bill on with Pinzoo.com . I sent 2 letters to Total Wireless to find out why my service was cut July 10, 2020. No one ever answered me back. August 24, 2020 I was on the phone with Jose a Total Wireless operator and 2 others. I called Pinzoo and they refuse to solve. So between Total Wireless and Pinzoo. com I lost phone service. Both Total Wireless and Pinzoo.com refuse to give me a refund of my $50.00 dollars for service I did Not receive.

I've purchased a Total Wireless sim card and a $25 plan card from Target a week ago and nothing - I mean NOTHING - has worked as expected. Phone customer service doesn't work (no option to get an agent). Website doesn't work (down most of the time and when it's up everything is broken). Signing up for automatic refills doesn't work (even when the website is up). Wifi calling doesn't work (support pages say it should). Cancelling the service doesn't work (requires you to select a reason for canceling but there is nothing in the dropdown and no way to get past it). To add insult to injury, not a day has gone by without several emails asking me to buy more, engage more, etc. If only they spent a small percentage of their marketing budget on operations.

As others have said, if you get lucky and never need customer service, you might be ok. Unfortunately, I bought one of the phones on my line from Total Wireless (so I could avoid having issues- how ironic) and after a few weeks, the data connection failed. I spoke with several reps and they all told me to do the same thing, and kept transferring me to the "manager" or "advanced tech" until I finally had enough. When I told the last rep I had talked to several people already who told me to do the same thing, she still persisted so I just hung up while she was transferring me again. It's true the customer service calls "drop" a lot. There's a lot of static and it's just horrible. I tried to get a refund for the phone and was not successful. Instead of wasting time to get it fixed, I should have just canceled ASAP. It's 2020 and we're having technical issues like it's 2007. We should be compensated because no one could solve the problem and the phone is useless. Total Wireless clearly doesn't value its customers. I had to switch back to expensive Verizon, just so I would have a little more peace and less time wasted. I wish I had read the BBB reviews at first because other reviews were raving.

I have received ATROCIOUS customer no-service from Total Wireless since getting my new phone on Monday, April 6, 2020. The company made an error in their system somehow, which apparently makes it impossible for them to activate the phone I bought and paid for directly from their website. [They have the phone flagged as being purchased through the Smart Pay program, which it was NOT!) Four days and countless hours on hold (and getting hung up on by multiple so-called “managers”), my phone is STILL not activated and THEIR mistake has still not been corrected. They’ve reopened my latest service ticket and AGAIN claim they are “escalating” it so that I can have service in 24 to 48 hours. But they’ve told me that every [bleeping] day this week, with no results. I am astounded at the level of incompetence that is being displayed. My time and money have been wasted; meanwhile my coworkers and kids are unable to contact me. This is entirely unacceptable and inexcusable, even in the best of times. However, in the midst of a literal plague, such a lack of competence and service is utterly reprehensible and is affecting my job. If I lose my job, my family becomes homeless. I cannot afford to continue to have no cell phone. According to complaints to the Better Business Bureau, many people have struggled with this exact same issue and have not received appropriate resolution.

2 calls to customer service, the first within 2 minutes of the marketing email arriving saying this phone was free with plan purchase. The website wanted to charge 243.00 for the phone. After spending 2 hours on the phone with customer service, them claiming not to know about the promotion, and not being given a ticket or reference number to be able to follow up on I demanded to speak to a supervisor. I was placed on hold for over 20 minutes. When the rep said his supervisor was unavailable I said I will continue to wait and requested an email address to follow up in writing. I was told they did not have email. In 2019 not having a customer service email is impossible, I assumed I was being lied too. I demanded that if his supervisor was unavailable I would be glad to talk to his boss or boss’s boss or the CEO. He put me on hold and returned shortly with an email for me to follow up with very shortly there after. 2 emails and over two hours of calls and still can’t get a response from them. Miraculously this morning when I decide to follow up on the promo again at 6:15 am. The promo shows up on their site, is labeled with big red letters that state “while supplies last” and the phone is listed as out of stock. DECEPTIVE MARKETING PRACTICES on display. After posting this exact same review on their website I received an email saying my review has been moderated. And have still yet to receive a reply to the emails sent yesterday.