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Total Wireless (totalwireless.com) has 632 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Kason T.
Total Wireless is Total Scam! If you buy a unlocked phone, tw won’t allow you to have wifi calling nor mobile hotspot! And if you want those features you need to buy a phone from total wireless! Total wireless has limited amount of good phones and all they have is either junk phones or way too expensive phones!
Mike A.
I have spent so many hours trying to make the simplest of changes. I deal with tech support daily in my professional life, this is by far the worst customer service I've ever seen. It's unfortunate. because the cell service and plans are pretty decent
SHARON S.
Liar be careful talking to stupid agent . They charged me for straight talk service. And they don't wanna issue me a refund
Andy
The most terrible customer services ever!!!I had to wait for half an hour for them to tell me I cannot activate my SIM card …no sorry no nothing they just rudely hang off the phone after eating up half an hour of my life…terrible just awful
Blaine T.
They deserve a negative five stars. On Sept. 30 I purchased a phone using Smart pay on Total by Verizon's website as of today Oct 17 I have still not received my phone or refund. They lie about every thing that they say they are doing to fix the situation. Their favorite saying is we are going going to escalate this but nothing happens. They never return phone calls and it's time to make my second payment. This should be interesting. I guess it's time to call the bank and get the funds reversed, this is going to be interesting. DON'T USE TOTAL BY VERIZON THEY ARE FRAUDS.!!!!
Ty R.
I bought one of their Motorola 5g phones. They are listed as lightning fast and all the bells and whistles. This is the slowest phone I have ever used. The free phones are faster than this phone. Customer service if you can understand them is horrible. I have been with total wireless for about 5 years and their customer service just keeps getting worse and worse. Still trying to return this phone but they don't have a store to return it to. I think its time for a change
Jerome B.
Total crap is what it should be called. Customer service reps that lie. They couldn't port my number even though my current company released my number. Inept representatives that barely speak English, and are rude and disrespectful. I wouldn't recommend it to my enemy let alone someone else. If you are thinking about it. Think again.
Sheila H.
The worst customer service ever! I got approved for a phone. Site glitched out and customer service can't help me because I don't have a cell # yet. Of course I don't the website took my personal information but glitched out before I got a number or my discount of course...*&^%$. Worthless cs just kept repeating himself until I just hung up. They better not try to bill me...
