Total WirelessReviews of totalwireless.com

Aside from these bs reps from across the seas this, Total Wireless seems to be a bit better than Visible & Mint Mobile. Granted what I wish for is a grace period if I don't have the funds to cover a family line of 5 & obviously better reps.

When they let you activate your phone the service works as well as expected. But, they don't let you just simply move your SIM card to other devices (even if Verizon certified the device as compatible). If it isn't a Total Wireless phone they give you a hard time. And if you have an error with billing in any way, do not contact their customer service. They do not know how to resolve anything. Instead just file a complaint with the FCC so it is forwarded to their upper level team that can try to assist. Cannot receive any calls on OnePlus 13 with the Total Wireless service as it tries to answer the call as TTY. BUT, this only happens when iPhone users call this line. Other Android devices calling have no issue. OnePlus support says this is only happening with Verizon users, no one else (globally apparently). So for now cannot use the new device, even though it is certified by Verizon.

I mean honestly the service is fairly priced and not terrible speeds for pay as you go. It's just that they also completely manipulate there users into agreeing to basically be thoroughly monitored and left vulnerable to having personal data and information stolen and traded. So if you're cool with being spied on it's not to shabby. 🥸

I used to be a big fan. Been with Total wireless for 4-5 years now. I had an iPhone XR that I was using but switched to the 12 pro after my phone started giving me issues, or so I thought it was the phone. First thing, I asked them to unlock my XR phone since they sim locked it, for whatever reason, even though I BYOD and the tech person tried telling me to just get a plan for it when I explained that I’m selling the phone and they’re using a different carrier. I don’t have time for this, I purchased the phone 3rd party, I should have it unlocked without question and the person trying to convince me to purchase a spotty plan. After that, I won’t recommend them to anyone, anymore. Second thing, Getting on the phone is a hassle because the people they have answering have the strongest accents and it’s soooooo damn hard to understand what the hell they’re even saying. I’ve hung up several times after screaming my lungs out and I’m not that person, it’s not how I like to operate but dealing with anyone is a nightmare. Legitimately. My service has been absolute garbage for the better part of the 2022 and now 2023. Stay away. I’ll be switching over to someone different. Someone that gets service where 99% of everyone else gets service. Used to be so happy with Total Wireless. You’d hope and think that since it switched to TOTAL things would be better. Not the case. 👎🏼👎🏼👎🏼👎🏼👎🏼 Signed, one pissed off and unsatisfied customer.

Bought Nokia Verizon phone as advertised with the 45$ Verizon refill card as the advertisement. Tried 2 days to switch my old sim card and my number. Reps got no where. Told me the Verizon refill card was wrong. Needed to be a total Verizon card Was told to take phone back and get a Verizon only phone. All this even though the phone showed it had the 45$ plan on already. Third day I tried again. Different lady rep who tried the same scenario. But somehow got her to put my 45$ card on. I got internet calling mobile data. The whole 9 yards now. Thanks to the representative.

Used them for about a year. Transfered my service to another carrier on the same day that my billing cycle occurred. Since the carrier was switched they would not refund the money paid for the entire month.

My problem is the website sucks it just doesn't work at all for me called several times about it never got the problem solved, the data sucks its so slow it might as well be off, called about that and all they said was that it was normal and it would keep happening. I have 3 star review instead of 1 because the service itself is fine and the price is fine so, but i'm not going to keep dealing with this i'm eventually switching and so should everyone else who have these problems because its clear they have no intent of fixing it.