Total WirelessReviews of totalwireless.com

I've been with total wireless around 2 to 3 years and have had mostly positive experience. It's a pretty straightforward service. I pay my bill each month which for two lines is very reasonable and I get the service and no interruptions with a few perks. I recently ran into an issue where my data wasn't working on either line. The first day an agent named Edgar was on the phone with me for over an hour until we resolved the issue. He was very patient and pleasant and thorough and guiding me through the troubleshooting. The next day my second line was without data for some reason and although the issue was never resolved for that line that day, Nathaniel was the agent helping me. He was more than thorough, patient, pleasant, easy to understand and get along with and did as much research as he could to resolve the issue. Although the issue is not resolved that day, I could tell that he was working hard and not simply blowing me off just as Edgar worked hard to resolve my issue the previous day. These two agents are examples of what helps keep me at total wireless.

I don't know what people are complaining about. I went to total wireless 4 months ago to take my wife off my Verizon plan. I got her a brand new Moto 5G cellphone. Paid half price for it and got 2 months free service. Im saving $45 a month on Total wireless. Im actually considering going off Verizon myself. Total wireless uses the same network as Verizon.

I ported 3 lines to Total wireless 4 months ago. The service is fantastic. Customer service is terrible but once the port was completed I haven't had any issues. I would highly recommend.

I'm updating my review. I suggest just getting the standard plans and leave off the bells and whistles and upgrades. I had a hell of a time when we upgraded to 20g of Hotspot on 3 lines, which took it to a different type of plan, and I really don't think they had all their craps together yet with the recent acquisition from total wireless to total by Verizon. Trying to talk to customer service agents, who I think were all new hires and I don't think even had access to any proper information, was like a drill to the head. Repeatedly calling in for hours and hours for 3 weeks just to repeat the next month, literally days after having finally resolved the issues, only because we happened to get that one lucky rep who had actually worked their job before and could just fix the problem. The constant ridiculous mistakes rose past tragic comedy level. And trying to switch out to a different company was just as ridiculous. Transfer codes from total by Verizon didn't work etc. But there aren't a lot of choices in my area so I was forced to go back. We went back to the standard 3 line plan and it has worked fine since. I recently switched to a new carrier because I'll be moving shortly, otherwise I wouldn't since the original issues were fixed by simply downgrading. In the future as things get sorted out from the acquisition and different types of plans I'm sure they'll be much better able to take care of things in a smoother fashion.

I've had Total Wireless for a couple of years. Good plan, inexpensive, and met my needs (<2Gb/mo). However, when I went to cancel, there was no way to do it without talking to an agent. I signed up online, I should be able to cancel online.