Total WirelessReviews of totalwireless.com

Customer service is atrocious simply terrible for one thing speak English another just do what you say you will

Customer service is worse I’ve ever seen. You can’t understand them and they don’t have knowledge to help with issues. Plans are reasonable but better choices are out there. Cell service was awful and data almost nonexistent. Please be careful choosing cell phone carriers.

Absolute Junk! I installed their SIM card and bought a $30 plan. Took awhile to get registered but then the data portion would not work. Spent 4 or 5 hours with multiple techs. Had to go through the automated service and then the front line techs asking all the same questions again and again. Got to the upper level techs, who said they would return my call within 15 minutes. One time took more than an hour. Next time they never called back. My time is worth more than the $30. I give up… they’ve beaten me.

I bought a new phone and mins for their plan and for 2 days I fought with them I bought a plan and they never activated my phone tried my old number no so tried to get a new number and no I couldn't do anything I demanded they set my phone up or refund me my money and all they did for 2 days put me on the runaround and refused to set up my service or refund me or anything I talked to probably 7 people from their and same crap then they shut my service off and blocked my account and I couldn't do anything I even tried to reactivate my account and was denied. DON'T USE THEN GO TO VERIZON OR AT&T TRUST ME. BUT I HIGHLY RECOMMEND VERIZON.

They were decent as Totalwireless but now Total by Verizon is by far the worst customer experience I've had with a mobile provider. Don't expect much if you have to call or chat with support, all they know how to do is read from a script based off the original question. After 2 chat attempts and a phone call I was told to just wait 24 hours!?!?!

This is the worst and most offensive experience I have had with a cell phone service. They are advertising that they are Verizon now. Don't be fooled. The only thing that means is that they are using Verizon's cell towers. The customer service is atrocious. Take my advice and stay away from this horrible company.

Service was OK at best, The real problem comes from their customer service. Very hard to understand Due to the accent. Tech Support is really bad, Would not even give me the information needed to transfer to spectrum It took over 3 hours just to get the switch done

If I could rate it lower I would. I spent a total of at least 6 hours on three different calls today with their customer service to simply transfer 3 lines to a new account. They canceled service on the wrong numbers, totally deleted one of our phones from the account then proceeded to tell me I would need a new number and then a new SIM card for a phone that was working on their service just hours earlier. Very difficult to communicate with the customer service individuals to get them to understand what needed to be done and all the issues their staff created during the process. They cancelled my service while I was on the call as well, leaving me to resort to the website chat to try to resolve the mess. Just not worth the effort. I’m definitely looking to a business that doesn’t make working with them so hard.