Total WirelessReviews of totalwireless.com

I read the other reviews and cannot say it better, this company is not ethical and it's bordering on criminal, thanks but no thanks.

I am so tired from dealing with them I don't want to write out all the issues I have had with them since the beginning of this month. Have spent over 40 hours trying to get my wife's and my phone working with not much success. I wish no body has to go through the same issues that I had to deal with, please use another service.

Cancellation policy equates to stealing customers’ money - no refund if you haven’t used the service.

This company is the worst. I was promised two call backs the same day. Didn't get either! My voicemail is locked with 21 unread messages, some very important. I was on the phone with them four times trying to get my password yesterday. Four times today and still don't have it.. They finally hung up on me saying they had a server down. I tried to install service card 20 days early. Said if I entered the card my remaining days would dissapear. Didn't give me the option to add to reserve. I have my line and my wifes line with them but when our time runs out we are going to switch to Straight talk. Total wireless never had problems like this.

I don't know where to begin. I bought a SIM card and starter plan, but was unable to use their service due to an issue with the phone I kept. Four days later I tried to cancel the service and transfer my number to a new provider. I was told it couldn't be done unless I bought a new Verizon Total SIM card and used it to cancel my service. That's right...I have to pay and reactivate just to switch carriers. Their customer service is wortless. Every time I call I get someone whose accent is so thick as to be unintelligible, and I keep getting passed on to a different department. I feel like I'm being held prisoner by Total, and I warn you to avoid this company at all costs. They even claim that they have no record of my purchase althougg it is listed on my bank statement. I wish I could give zero stars to this uncaring, incompetent excuse for a phone comiany.

This company is NOT Verizon - they sell Verizon service but then can’t deliver. The call centre is in the Phillipines - they were not easy to understand and did nothing to get my 4 x mobile services up and running. There was no refund option. This is NOT a service I would recommend.

Total Wireless was great. As soon as Verizon took over, everything went downhill. - Auto-refill does not work. - Very hard to get through the phone tree. - Almost impossible to talk to a person through customer service #.

Like absolutely EVERYONE ELSE ON HERE! I have had the worst experience like EVER! I have Verizon post pay my children have been with total wireless I went to renew their plan and was informed it’s now total by Verizon I purchased 3 sims and 3 plans only one device works I called customer service over a course of 3 days and none of the agents were able to help not to mention the third day every single one of them hung up in my face! I won’t say what I really want to but now I’m out of money and have 4 brand new sims that I purchased because the agents advised me to do so and I can’t do anything with them! They deserve negative stars!!!!