Total WirelessReviews of totalwireless.com

When it was Total Wireless, everything ran smoothly. It wasn't until they rebranded as Total by Verizon was when the headaches began. I had a two-line plan, but it didn't carry over with the rebrand. The $85 2-plan card worked for my phone, but it didn't for the other person's phone. So, we decided to go with another service provider, but Verizon made the porting of the numbers an absolute nightmare. Customer service agent Jelyn was absolutely no help, and she refused to let me speak to her supervisor because she "was trained" to do this call. If you want horrible, inept, incompetent, apathetic script-reading customer service, love to get the runaround, and don't mind pay for separate lines even though they are supposed to be on one plan, then Total Verizon is your kind of cell phone provider.

Like others on this page, I too have had Total Wireless for many years without issues. I actually left Verizon for Total Wireless. Verizon is the most expensive and worst wireless provider. Now they bought Total Wireless and changed the name to Total by Verizon. I immediately started having problems. Verizon has literally ruined this company overnight. I wanted to buy two new phones and called Verizon to see if I could buy my phones there although I have a plan with Total by Verizon. I was told they don't honor no ones plan but their expensive Verizon plans. So I purchased 2 phones from Total by Verizon and had them shipped to me. It took over 4 hours with customer service and tech to get the phone data transferred and working on just one phone. They kept hanging up on me and they were very rude. I'm waiting until I get over my anger and frustration before I tackle the 2nd phone. I used to recommend Total Wireless to everyone. I wouldn't recommend them to my worst enemy now!

Had Total for several years, then they were purchased by Verizon, service went downhill immediately, problems logging in, problems with the app, absolutely no help from customer service. I decided to switch carriers, Verizon locks my phone. I call to have it unlocked, they refuse to unlock it. This is my phone, I paid full price for, no payment plans, no service contract deals. It was a prepaid service so I don't owe them any money and they still refuse yo unlock after 3 phones calls with people who speak broken English, answering all the questions including pin number and credit card info to prove my identity they still would not unlock. The phone isn't new and had service through them for multiple years, so I met all of their so called unlocking requirements and now I have a useless phone because they won't unlock something I own. It's not an expensive phone or new obviously but it is mine and should have been unlocked. Don't deal with Verizon they are crooks!

Now that it's total by Verizon everything is horrible! My plan got put under the wrong phone on our account. Finally after a month I talked to someone. She told me they never called me when they were supposed to because they were too busy and I should of taken the time to call them again. They wouldn't fix my issue. The lady I spoke to kept yelling and arguing at me. She told me it was my fault that my account got messed up and there was nothing she could do. I asked to talk to someone higher up because she was being rude and she said there is no one higher up and they don't care. I told her I was going to write bad reviews because this is unacceptable and she said bring it on. I wish it was still total wireless. How can a company be so rude to someone who just needed help

I’d give a half star if possible. My husband dropped a hammer on his phone nearly three months ago. He’s been having to use our sons phone. I finally bought him a new phone. It’s all packaged up as a Total by Verizon phone. I called to have the number moved from his crushed phone to the new phone. The first phone call told me that it wasn’t connecting and to call back in 30 minutes. I wait, then call back only to be told that it was not a Total by Verizon compatible phone. I read the entire package to her. She said to turn the phone off and call back in thirty more minutes. I call back and am told that they would escalate the issue and to expect a phone call from tech support at 9 pm. The call never came. Today I call and they tell me that they can’t verify who I am without telling them the last phone number called in the last 60 days. I told them that zero calls had been made because it’s destroyed. She said well then I can’t activate the new phone. She told me that she has no supervisor and would not connect me to someone else. I’ve paid way too much money for a phone I can’t even use. This lady couldn’t understand me and I couldn’t understand her.

I used Total Wireless for 4.5 years with zero issues. I was on auto refill. When the service was sold to Total by Verizon, the auto-fill stopped, the service went down for hours (I assumed it was a network migration) but there was no notice. Now my phone number is not in any Verizon database and though I make calls now on last month's refill, I can't enter a pin to renew for the next month because the number in not recognized. I'm signing up with a new carrier today.

I have been with Total Wireless for six months with no problems. When I get another card for my next months service. I enter my card and check to see my end date is 30 days. But I had 20 days service left. Before it carried that time over but now it goes from the time you enter the card. So I called customer service a month ago on phone for 3 or 4 hours they said my end date was fix. So today I went to use my phone and it said it was disconnected it I Called customer service again on the phone hour. So I Loss $30 because customer service would not do nothing about it.

I have been with Total Wireless for years with no problems. When I get another card for my next months service I see Verizon had taken over. I enter my card and check and my end date is 30 days later which would be fine but I had 12 days service left. Before it carried that time over but now it goes from the time you enter the card. When this card ens I will be seeking another provider!