Total WirelessReviews of totalwireless.com

I have been with Total Wireless for close to 10 years. Last month on January 12, I refilled my service plan using their online site. I bought the $40 plan. After the payment went through, checking my bank I noticed 3 additional $40 charges (4 total) on the EXACT same day and at the very EXACT same time I refilled my plan. I only have ONE line on my account and have NEVER had this problem. I've spoken to multiple people trying to get a refund. Their answer is "It says it was refunded". That's as far as they go and I still do not have my money back! It's like they refuse to look further, make calls to other departments, get higher up involved. So frustrating!!

I’m on a tourist visit to Tuscan, bought a sim and a card for $55 + taxes = $60 +, it’s been almost a week now and I have not managed to use to sim. Total wireless has rubbish customer service… it’s a total waste of money and time. For my Brits, ask the shop If they do the activation for you before buying the sim. Do not buy if they don’t activate the phone for you there and then!!!

First,they have new pay cards, buy them in Walmart taxes paid, then you apply the card and now there's a wallet the funds go into. Money amount paid is added to the wallet, but then they tell you owe 9 dollars and some change in taxes. You chat with customer service, they say they will give you a call back but no call happens! So you try chat again, you finally hear from a real person and they tell you they've Reached their limit of chats and will have to put you back in their waiting line, this is after dealing with them for nearly 2 hrs. Worse customer service ever!!! Will be looking for a new service.provider. I would not recommend this service to anyone.

Terrible from the first day of activation. First, the SIM kit I ordered through the website did not include a service pin. I was told I could not proceed without the service pin???!!! After much trouble, a rep provided me with a pin...out of courtesy. COURTESY??? TW is the one who neglected to give a pin with the SIM kit in the first place!!! Upon activation, there were several hours of troubleshooting to get the service up and running. But then I found I could not send SMS texts, only RCS despite all my settings being correct. I was on the phone and online for hours trying to resolve the issue. Three times they offered to call me back and all three times no call back. They all kept telling me MY phone was the problem. I ended up switching to a different discount carrier and everything is working great now. My phone was NOT the problem. But now I can't even get a refund for the billing cycle. I haven't used any data for what I paid. DO NOT USE TOTAL WIRELESS!!! THEY WILL LEAVE YOU MENTALLY EXHAUSTED!!

When they let you activate your phone the service works as well as expected. But, they don't let you just simply move your SIM card to other devices (even if Verizon certified the device as compatible). If it isn't a Total Wireless phone they give you a hard time. And if you have an error with billing in any way, do not contact their customer service. They do not know how to resolve anything. Instead just file a complaint with the FCC so it is forwarded to their upper level team that can try to assist. Cannot receive any calls on OnePlus 13 with the Total Wireless service as it tries to answer the call as TTY. BUT, this only happens when iPhone users call this line. Other Android devices calling have no issue. OnePlus support says this is only happening with Verizon users, no one else (globally apparently). So for now cannot use the new device, even though it is certified by Verizon.

It remained a fair service for a year and a few months, but suddenly, in January 2025, my cell phone stopped making calls and texts. Customer support is the worst part of the company. They keep you waiting, have no solution, no technical expertise, and no final say about any order/ticket. They asked me to change the SIM, and I did it, they asked me to reset the networking I did it, but nothing worked. Now they have asked me to wait for an exchanged SIM as according to their technical specialist, the SIM I bought from their website is "INVALID". I have been waiting for that 1$ SIM since Jan 22 and no update about it. My primary phone is not working, they already got my bill through auto-pay and that's about Totalwireless. How long should I wait?

I’ve been waiting two weeks for a phone after they took the money out my account and told me I can’t get a refund I just have to wait . I also asked to speak to someone else and the lady I was on the line with told me no I have to talk to her I couldn’t speak to anyone higher then her .

Ya all the worse phone company I will make sure I tell everyone how bad ya are