Total WirelessReviews of totalwireless.com

The absolute worst customer service. If I am one second late on paying my bill my service is suspended. Verizon on the other hand will send me a polite email stating that my bill needs to be paid. Total Wireless is the worst! I am shopping around for a new carrier.

When I contacted customer service about a phone plan error that they made, they weren't willing to fix it. They told me that I'd have to purchase a whole new phone plan, and forfeit the one that the total wireless person added to my son's phone. We had auto pay, and it froze up on in a system error on their end, so customer service said that he would take care of it. Next thing I know, I'm told that it's all set, and everything should be working. I've talked to multiple customer service people since, and gotten nowhere, I'm ending my auto pay, and my service with them.

If I could give them a negative 20 I would!! Their on line express payment system sent me a confirmation on payment that was made the day before monthly expiration date. The next morning our phones were deactivated. When we called they could not even find the payment confirmation #/code that was sent by them via email. The third CS rep & 2 and 1/2 hours later charged us an additional charge but only re activated 1 of our phones. I kept calling to reach a CS rep that I could somewhat understand he informed me a completely new account had been opened, without or consent, and we would have to speak with the refund department. When it was convenient for us to not have a cell phone we called yet again and they refused to issue a refund on the second payment!! This is flagrant fraud against consumers!!! We are out $, Time and patients!!! The FCC should shut them down!!!

Pretending to be verizon, dad bought a card because he's old and they copied; then discontinued verizon cards. Followed up by using total wireless imei checker since we already paid for it.. and the websites broken, tries to sign you up without validating. Sad really, figured it'd have horrible reviews.

The promotion they advertised was false. I would have been a new customer using their service for the first time. They wanted to charge me 228 dollars to walk out with the FREE PHONE. The gentleman was very nice and did the best he could but even he didn't understand how it was promoting a free phone but yet wanted to charge me 228. RIDICULOUS!

If I could give a zero I would!! I don't even have an account with them. I started receiving texts from Total Wireless that my Verizon phone was being transferred to them. I called Verizon and they said it wasn't , so I let it go. Then I started getting texts messages that my payment had been pulled successfully. I called Total Wireless and they are useless. First girl wouldn't help at all. I called back and got another person. He argued with me that I opened the account. After an hour of arguing with me he realized it was fraud. But he couldn't close the account. Said I had to call Verizon and have them transfer the number back. Also make a police report. I called Verizon and they said my phone number was not transferred. Called police made a report. Police said to call and have TW shut down the account. I called them and I got a girl. Useless, I hung up and called back. I got a man. He wouldn't help me either. He said I couldn't validate the account so he can't close it. They are ridiculous!! I have no way of getting this account closed, even though I have the account number, pin and details about the account.

Zero rating. They weren’t able To activate the service but charged me for the days. Worst customer Service I have ever seen.

This horrible excuse for a woman named d e i n z y employee ID number 520-852 was the worst nightmare of experience I've ever had in my life while speaking to them every month I've had a problem they removed a $200 credit that I was supposed to have for a promotion for a new phone they changed my plan every month and when I was told by a wonderful man named Arvin ID number 512652 that I would have a free month and the credit there for sure magically now I have none and I got called poor because my bank didn't have money to pay for the phone bill that they screwed up and charged me twice for and I never have data this is ridiculous and these people over there have no business working for the US I'm really tired of this if you ever call over there I suggest you just drop your service with them immediately