Total WirelessReviews of totalwireless.com

Horrible customer service. I had to repeatedly call, 8 times this time, to get a customer service rep re 3 different emails I received with conflicting info in each. The rep I finally got and I had a communication problem and for over an hour and a half I asked to be transferred to a US rep. He ignored those requests and began saying he couldn't hear me, static on my end, whereas he had been hearing me, I could not understand his accent, and he began saying my problem wasn't clear. There was tremendous background noise on his end that I had to keep raising my voice to hear myself over. I finally hung up with half information. They won't transfer you to someone you can clearly understand. Ignore questions and make it your problem. Saying, "I'm sorry repeatedly, I will help you," Doesn't help me. Good customer service is getting a rep that you can communicate with, who is thoroughly knowledgeable with issues and questions, who will get someone to help you if they aren't succeeding. This was enough to make me start searching for a new cell phone service.

It would be so nice to call someone and talk so we could understand them. Nothing personal against them they are super nice for the words I could understand but it makes for a very bad experience. But y'all don't give a crap so I'm wasting my time typing this. PS I am leaving total wireless after 9 years but once again y'all don't give a crap.🤷‍♂️

DO NOT USE THIS COMPANY RUN RUN RUN !!!!!!!!! Sorry about the punctuation!! If I could give zero stars I would!!!!! This is trash service my service date ends today 3/12/2025 well I wake up to my service cut off I call them these complete idiots said it’s because it’s due today no shit i said 3/12 is not over until midnight tonight they’re excuse with the new update it cuts off right after midnight on 3/12 not at the end of the night on 3/12 so basically you lose a day of service. I can never log in online to my account I have even called them about this do you know when I can log in and do things only when the payment is due bunch of dumbass crooks also I have been losing service having to constantly cut off my phone for my phone to reconnect and show bars so I can even use it so I’m having to cut off my phone several times a day to wait for the service to come back up and be able to use the phone I am looking for another company now to get rid of this shit company!! I has an emergency last week well guess what had to cut my phone off and wait for it to restart to connect once again to service to be able to use the phone do not under any circumstances use this company

It’s such mess a let me see if I can summarize. I Moved over went fine later tried to move my daughter with them they told me I could add her for additional 15 a month to my account. Well that was a lie. It went from 25 for me to 65 for both. Trying to get straight took 2 months and half dozen calls not to mention the lies of it will be fixed next billing cycle. Fine got her on her own account and it was fixed for a day then she lost her byod discount. I forgot to mention she has randomly been shut off of service 3 times straight up sos. So now we have her own account and the byod 50% discount. However she is on the 40 plan and she’s was always supposed to be on 55-5/1/2=25. So I am almost terrified to try and get it straight I mean I have 8 hours of phone and text with them already. Never text with them always call you will burn hours on text. I have never experienced as bad of customer service/ tech-support.

I'll attempt to put this in a nutshell: On 3/8/25 I used the automated phone line to renew my service (as I always do without a problem). It gave me the amount of $54.14 to renew, which I payed by card. Payment was accepted, service was renewed and my card was charged $54.14. Restarted my phone (several times) but had no network connections. Phone showed service active but network connections deactivated or disabled. Customer service recording said, "We're sorry, there is currently no representative available to take your call. Please try again later." Roughly 6 hours later, (I'm leaving a lot out here) I finally got a live person who informed me that I had caused the problem because the amount I had payed was 86 cents short. Insane. I payed the exact amount their system asked for, and the agent had no clue what this 86 cents was about. By this point I was struggling not to go psycho on her, and told her to draw the 86 cents from my card and get my network connections back on. "We can't draw 86 cents. It has to be a minimum of 5 dollars," she said. I agreed to it just to get off that call. My full service was then restored, but several hours later I got an email stating I had a past due balance of 54.14. Beyond insane.

Accidentally chose a stupid phone promo rather than a free month of service, called them and got escalated to the Loyalty dept. they told me to call back a week later and a day before service was due to refill. our service is due on the 8th, i call them on the 7th to make the switch for the free month of service, the lady i got told me she is not willing to escalate the conversation to the dept because "She is trained in this department" meanwhile she told me it was impossible to do meanwhile the guy i spoke with a week prior told me it was possible and to call him the day before. Well not only did they charge me a day early and is still saying our service is not available yet but they deliberately lied to me on 1 of 2 ends. due to their policy i wasnt even able to get a refund either. Switching to GoogleFi. So long to 5 years of service, glad it meant nothing to you guys.

If I could give zero stars I would. Worst service I ever had. Customer service is no help. Do Not... I repeat... DO NOT use this service.

Aside from these bs reps from across the seas this, Total Wireless seems to be a bit better than Visible & Mint Mobile. Granted what I wish for is a grace period if I don't have the funds to cover a family line of 5 & obviously better reps.