Total WirelessReviews of totalwireless.com

I signed up a few months ago. Opened their website and put money in my wallet thinking my payments will come out of that. I was very wrong. My service was shut off three times. I called the 611611. Convenient when your phone is deactivated. I was told my phone wasn’t connected to that account. When he fixed that the money disappeared. I have documentation comfirming the payments from before this. I have tried twice to get this fixed. Their customer service is horrible. They claim they didn’t receive the transactions and I should contact my bank. The documents were printed from their website

As soon as Total Wireless was taken over by Verizon prices increased and those of us on the lowest plan can no longer access our account via the app. Very poor customer service. I switched to Mint Mobile AND i can use an app for my account. It’s also 10 dollars cheaper a month for same coverage and plan.

Signed up for the $20.00 / year for 5 years. Brought my own phone with me. Said I was not eligible as I didn't bring from another cell phone provider. Excuse me but I did. Consumer cell. These people need to be sued as they have false advertising. Thinking seriously of finding an attorney and suing the crap out of them. 2. Had a hard time understanding the person in customer service. Very apologetic for someone who's fault it isn't. BEWARE OF THIS SHAME COMPANY / VERIZON

I ordered a phone from total and it must of gotten damaged from shipping ... So I made a review about it and out of nowhere total sent me a email saying they wanted to rectify the issue. I never even talked to anyone at total about the broken phone but because I had received the email I finally contacted total and my issue wasn't resolved cause my phone was going dead .. but no one contacted me back..

we bought a new iphone 13 and delviered today. the phone has a corner has a scratch and paint off. I called them to ask for an exchange and they basically said i scratched the phone and this is horrible. and they will not exchange and asked me to pay shipping fee to send the phone back then will review it. the indian woman hung up my phone as well. heartless and unbelieveable. First time dealign with this company and just horrible.

The store in Oakland is selling promo phones. These guys are criminals.

I live in central Arkansas and have trouble getting a signal in most areas. I can be standing next to one of Verizon’s cell towers but still only have one or two antenna signal bars on my phone. Sometimes, I have zero bars and cannot even call 911, which is not good in an emergency. I used to have both Verizon & ATT post-paid. Yet, the service was just as horrible. So, I don’t understand what’s going on with them. When I call customer service, the foreign call center agents who answer my calls barely speak English. And, all they do is defend Total Wireless. They refuse to acknowledge my issue. I had the same problem with the major carriers, including Total Wireless’ parent company Verizon Wireless. I miss Alltel Wireless. Verizon bought them out in 2008 for $28 Billion dollars. Before that, I had the best service no matter where I was. 99% of the time, my antenna signal had full bars, the connection was always clear and I seldom had any dropped calls. I could be inside a cave in the most rural area of Arkansas, yet still have a good signal. But, now, it’s horrible, no matter what carrier I’m with. FYI: Alltel only hired U.S. reps. I miss those days.

This Service ABSOLUTELY SUCKS!!! the Indian ( red dot) Idiots that this company employs are all but IMPOSSIBLE to understand. If you try to use the website it simply will NOT let you do what needs to be done and when you call the customer Svc. number and are actually lucky enough to speak with someone ,, you can't understand them . I tried paying on line with the prepaid card and it tells me it went into my wallet,,, there in the site tells me I have $75.00 in my wallet , and my balance to be paid is only $19.16 yet i CANNOT apply ANY of the 75 to my bill. When i type in the pin # on the card in it tells me sorry but we cannot complete this transaction try again later. My Sve was shut off so now I can't call em to complain either. This company is designed to rip you off and they simply disguise it as ineptness to do it. All they do is apologize repeatedly and thank you for your patience . but they do NOTHING to fix your problem ,, they transfer you in circles with other MORONS until you just give up . DO NOT USE THIS SVC. !!!!