Total WirelessReviews of totalwireless.com

I wanted to give Total Wireless another try and before I could even transfer my number over I have been having problems getting the phone I ordered and when I tried to called several times to get some information everybody give me different answers and none were correct. I had to go on reddit to get the correct info on what was going on with the motorola 2025. The customer service was giving me the run around.

missed incoming calls and text messaging stops working. I have another phone on straightalk, same verizon towers and it works. 3 times Im told the problem was corrected, all that happened is I lost all my data.

Please don’t get involve with Total Wireless, they never apply the promotions , not even after 7 phone calls, customer service is really bad. Deceiving information to make you buy a phone

Atrocious. Would give negative rating if possible.

Only been a client of Total Wireless for 1 month and already want to cancel my subscription. I moved over from Verizon. The service is about the same however customer service is non-existant! You CANNOT OUTSOURCE technical support and hope that AI can cover everything else. Chat freezes after they say they are connecting you. Took me 3 hrs over the phone to help a family member also transfer over. They had technical issues and he did not have access to his account for 3 weeks so was unable to register for Total Rewards. Now he has access but they tell him his reward account was created, without his consent, and he can no longer put a referral code in. I have been on the phone 8 calls today, 3 hrs and keep getting hung up on when I start talking. They do not speak english and DO NOT understand any issues outside of a script. TERRIBLE and considering moving back to Verizon

Worst customer service I have ever received. Bought a 40 SIM card/plan. The SIM card only worked 2 days and stopped. I called customer service to be on the phone for 2 hours, transferred to 6 diff people. 2 of which said I would be refunded, and then the rest argued saying I wouldn’t be. I finally talked to someone who took my info and my card and said the refund would be available in 7 days. It’s been 2 weeks and still no refund. I call back and the lady said nothing was processed.

I am getting ready to discontinue their services. First of all why can we purchase 20 unlimited talk, text and data without have to call customer services. The only have 10 dollar data. Why do the ask you for credit card cvv code when purchasing something online. Not able to get to customer service line seels like it's blocked. Same on online chat. I purchased minutes it keeps saying" see your service is close to its expiration date. I buy minutes it does not send me updates. Would you like to refill your account?"It seems like my phone is connected Somewhere I am just a tag along.

Went in Total wirless store to get a phone account . Well I got an account alright 'the "total wirless employee "open 2 phone lines on my credit builder card & took 85$ cash ! I didn't know this happend until I couldn't get in my total wireless account , after calling & trying to chat on line with total wireless like the 6 th time I got a confirmation # that I would be refunded 55$ to my account t for one of the lines that I wasn't aware of. I wasn't happy because the store had got me for over 185$ in my account someone else's " store employee' name and out of country telephone number instead of mine . I was told that the number would be shut off & no longer be able to work . When I repeatedly chatted or call customer service they tell me they couldn't do anything to notify my bank for refund or ho back to store .asking to talk to a supervisor repeatedly they flat told me I could not do so . I called about the 55$ confirmation number only to be hung up on . Told they didn't know what inwas talking about & finally I was told that both lines still where active & that even tho i didn't authorize the phone or line I WAS STILL GOING TO BE held accountable for it !?This confirmation # I was given would not be good since the other line remained working all month .? HUH? NO WAY right ? my account85$ cash payment or card 100$ payment because they have no authority to credit back my card ? how sorry she was that she would NOT INTERPRET my service tell Thursday at midnight which I could then have gotten paid from my job to PAY THEM ANOTHER MONTH of service so I could remain active & s t I'll use my device !! Seriously? What the heck ? How does this happen ? I don't understand how I can walk into a place that provides a aPhone service which NO ONE can do anything anymore without , and a store can purchase a device that they prefer on the customers credit builder card & The company DOESENT KEEP YOUR SERVICE ACTIVE ? I have been on the phone repeatedly I filed a dispute against them BUT THE STORE WORKER put this charge LLC SERVICES so after waiting weeks sending screen shots & conversations I had to " CHIME" I could not be aware a temporary credit due to on my credit builder card and then it wasn't THROUFH total wirless so I will NOW HAVE TO FILE NEW DISPUTE with them on this LLC SERVICES WHICH in the mean time I GET NO CREDIT TEMPORY because it's credit builder card account not just my CHIME then I still won't have any service cause it's interrupted because t he 185$ instore ripe off got me ZERO BUT FREE PHONE so no credit for other line no credit HEADACHE I am still going through , none for the other phone I purchased & had no enjoyment from ,CANT EVEN GET ON THE INTERNET OR MAKE OR TAKE A PHONE CALL ! SO WHOS RESPONSABLE not TOTAL WIRELESS NOT CHIME MY CARD PROVIDER Iguess even the confirmation # month service refund ( lied ) corporate lady t that she personally would make sure that my service wouldnt get interupted tell my pay day thursday this week wasnt even honest with me ! my job requires me to have phone service now i am in jepordy of LOSING MY JOB . All from entering total wireless Independence Missouri 40 hwy