Total WirelessReviews of totalwireless.com

I have been having problems getting the phone I ordered and when I tried to called several times (spent 2hours 50min. total ) just to get some information everybody give me different answers and none were correct. I had to go on reddit to get the correct info on what was going on with the motorola 2025. The customer service was giving me the run around.

Their unlock policy changed. Forced me to rejoin the plan. The rep did not know how to install e-sim. Don't waste time with FCC and BBB. Just asked them to take $11

DO NOT USE TOTAL WIRELESS. WARNING: customer service is a joke. I bought 2 new phones and 2 new service plans (it wouldn't let me check out without adding the plans) on May 5th. My account service was still active until May 15th so the service plans went into "reserve" on my account. May 16th, my phone is shut off at 4 in the morning but not my husband's. I contacted TW and they couldn't understand why that happened and after over an hour of trying, they reactive my phone. Then, that night around 10pm, both of our phones stop working- talk text and data. I was forced to add service plans for our phones (I just paid $80 on May 5th for this very thing) to be able to contact them. I asked them to use my 80 in reserve and refund me what I just purchased to contact them. The person was rude and told me I should have contacted them before adding another plan. I was on vacation and both our phones just stopped. What else could I have done? They said, "so you apparently want a refund for $80?" I said yes and they closed the chat. I tried again, I was told they would process the refund and it should be in my account in 5 days. 9 business days later, no refund. I've tried relentlessly to contact them via chat and phone today and just sit on hold or the agent quits the chat. We plan to switch to a new provider soon. We've been with total for 3 years and this is a crappy way to treat their customers.

Didn't even want to give the one star should be no stars this company is a scam yo!!! Services suck customer service is full of incompetent mofos and internet stay lagging when I say I wish I could sue yo I would looking into it actually cause my money is hard earned don't need the complications and yes I have a personal lawyer I don't play.

Absolutely Worthless services. Bait and switch nothing but scripted speech. Non american people lead you on a wild goose chase I tried to put a 40 dollar card on it would not work had to call a representative and she tells me that they want more money for what I just paid $40 for a phone card unlimited my ass LIES LIES LIES I JUST WISH THEY GO BANKRUPT. WHO CARES COMMUNIST. BAIT AND SWITCH TACTICS why did Verizon betray us all. US DEPARTMENT OF JUSTICE NEEDS TO INVESTIGATE TOTAL WIRELESS FOR. FRAUD. !!!!

By far the most incompetent company I've ever had to deal with. Their customer service phone number is a direct line to the dumbest people on earth. They will do absolutely nothing to fix your problem, but they may make it worse. And you'll spend hours explaining yourself to them in the process. Stay away if you value your time, money and sanity.

Besides horrible connection issues. They have a feature to pause your service for up to 90 days without losing your number. DON'T do it! I spent 2 hours on the phone with customer service to reactivate the phone that was paused. They reactivated it but the number changed. I told them it wasn't the same number. So they started all over again to retrieve the number. Activated it again and the number changed AGAIN! Said they wasn't able to retrieve the original one. "False advertisement" on the pause service. Then I log into my account only to find that they've added 2 extra plans that I know nothing about. VERIZON! You ruined everything good about Total when you took over. 6 years I've been a customer, but count me out after my plan expires

I signed up for a plan that was supposed to be $20 a month. The first payment was fine. When it was time for the second payment the price said $40. I called and talked and chatted with SEVERAL agents, multiple tickets created etc and the price was never fixed and they said they could not give me back my $20. Even thought they said it would be given back to me. Do not trust this company and the customer service is atrocious! Also all non American agents. Run! Don't waste your time or your money. It was a classic bait and switch.