Total WirelessReviews of totalwireless.com

Total wireless was fine for quite a while, then suddenly their auto refill system completely failed (approximately Feb. 2025). Despite being enrolled in auto refill and the credit card I used was the same one that worked each month without issue for several years, something was really wrong with their system. My phone was shut off monthly (despite confirmations that my auto refill would be renewing my plan by text. Each. And. Every. Month) and I had to restart service for $5 extra for four months. At first I trusted that their system would correct itself, but I finally contacted them in frustration. I asked for an IT ticket to address the issue with the auto refill process and a refund of the $20 I was overcharged. I got $5 and even more frustration after the interactions with customer service. I know they have the best coverage in my state (Verizon and resellers have had a de facto monopoly of coverage in North Dakota for years), but I'm transferring my service to another provider. It's just not worth the frustration when their systems malfunction and they don't take accountability. My money will go elsewhere and I'll warn others to do the same.

Was good until I left the U.S to go to Canada for a bit. They gave me 2 days of roaming , reassured me that my U.S plan included Canada, so I paid and refilled my account , then the next day, Zero phone service! Refused to transfer me to a supervisor or refund me or provide any solutions, even tho the fault was completely on their end! Horrible! So not only lying to me as a customer , but then refused to do anything to make it right after months of service with them!!! This company sucks!

Tell us what happened to YOU Total Wireless! Impossible to speak to a human now. After day 4 of trying to activate a $1400.00 phone I purchased directly from you, one of your employees ghosted me and wouldnt close out the chat for 2 hours. I've been with you 10 years and highly recommended you. Not anymore. You really should be ashamed.

Don't buy Motorola phone!!!! My Samsung worked great had several, switched to Motorola for additional mg and it's terrible!!! Won't hook up to car I called they said glitch on their end. It was fixed in minutes now happening again been on phone for 3 days spent to hours on hold no live agent called me back. I have spent several days trying to reach a live tech to help me no luck. I maybe switching service this is terrible. CUSTOMER SERVICE SUPPORT DOESN'T ANSWER OR CALL YOU BACK. SUCH A SCAM NO CREDIT GOT NO USAGE UGH. JUST WANT A PHONE THAT WORKS

2 days and almost a 2hour wait just to speak with someone it inane never have I ever experience a 2 hour wait period and there service keep dropping and they lied about there price I was paying 120 then all the sudden now it 135 a month crazy how they lied about there hidden fees just to get you locked in I would not recommend them to anyone

What happened to your customer service????? I have been with this company for almost 10 years.....could ALWAYS call and get through within minutes.....yesterday I was on hold for over an hour n a half.....hung up because that's RIDICULOUS!!! I'm thinking it's because of VERIZON taking over.....SHAME ON YOU VERIZON!! You should be adding to this company not taking away GREAT CUSTOMER SERVICE they've always had!!

Beware,worst customer NO service.Told me wait time to speak to a representative would be 7-10 minutes.Stayed on hold 45 minutes last night with no success and over 2 hours tonight with no help.

Nos cambiamos a esta compania y ha sido una experiencia horrible, tampoco la recomiendo, su conexion es malisima, con facilidad se pierde la senal hasta de tener el telefono en el bolsillo, servicio a clientes es una desafio para poder hablar con ellos, nunca contestan, y los precios nunca son reales los cambian a como les da la ganan.