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Total Wireless (totalwireless.com) has 632 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Renee C.
I had to buy a 40.00 plan on the 6th. I put the 40.00 on it. Then called to see what other plans there is. YOUR agent put me on a cheaper plan on the 6th. After I told her over and over not to. I'm switching phone service. You all won't give me a 20.00 refund!!!!! I've been with this company fir 4 years. I'll never go back to you all. Your customer service sucks and your agents don't speak English
Burhanettin S.
At what point will we get a good service that we pay for? They never miss taking the money, but give us little to nothing
J R.
My wallet on dashboard has fund but you guys turn off the service now i have to wait to 8 in morning just to try and talk with a human to tell them to apply the fund from the wallet. This is poor service I have had to do this from the last 5 months this company suck big time. It would be nice if they could give u a total amount to pay no this company can't seen to do that I paid the amount due then the company generates a whole different amount to be due the next day. Why can't the total be there instead???? Why so it can be paid... I have went to Walmart and loaded my so call Wallet with funds to try and prevent them turn of the service we'll I woke up and service is off but funds sitting it wallet.. wtf total wireless
Unholy
This entity should be honest up front and market themselves under the name..Total Joke Wireless😕Our unlimited plan provided super slow and often non-existing data access.Worse than their signal... customer"support" Wasted many hours in all sects of "support" before a rep got off the elephant and took my call..Once,waited 1 1/2 hours!!! Nobody answered. Several times I waited 20+ minutes on hold till I just hung up,all the while the voice over is telling you how important your call is to them. What a crock!! After finally reaching a rep. we went through trouble shooting,which concluded with me re starting my phone.Said he would call me back in 5 min. Never called back!!! Called again, waited nearly an hour this time on hold..then,after me telling him I just went through the trouble shooting an hour ago,he said we should go through it again..so I did.. again assured me he would call me back in 5min. Once again, did not call back at all!!! Wasted hours to no avail... Total is maybe,..a half step up from two soup cans and a string......GOOD-BYE Total by verizon!!! ZERO STARS........
Kirsten A.
Ive never really had a problem with them until now. My phone broke 4 days ago and I decided to just buy a new one. After paying $750, including express shipping, it has been 4 days and I still don't even have an ETA or tracking number. It still says "pending remote approval" which doesn't make sense. I understand it wasn't going to come through in 4 days, because I read the fine print of "1-2 days after it's been shipped". However I should at least have a tracking number and since I don't, I called. When I called yesterday to ask what’s going on, they never answered. The entire 1 and a half hours after an “estimated 1 minute wait” and no one answered. Then, I just got off the phone today after 45 min of “your call is important to us please stay on the line”. I can't even begin to explain my rage at their horrible customer service.
Naveen
Even though I didn't want to give 1 star, they deserve 0 stars. I placed an order two weeks ago and haven't received any response. It takes 2 hours to reach customer care, and even the callback takes 20 minutes. Very poor service across all providers. Also no customer care agents are knowledgeable and providing false commitments everytime.
Maria L V.
I was with cricket for 10 years. Moved service to total wireless last week. I’m blown away on the coverage! I’m out in the mountains and have perfect coverage. Including hotspot! I’m so happy I switched.
Keith
Just my experience, everyone has a different experience with carriers. I decided to buy the iPhone 14 from Total which required 3 months of prepaid service to be paid upfront. The phone came the next day which I paid for so awesome! Didn’t get any shipping notifications but no big deal I got the phone fast as I paid for the next day shipping. I opened the box and noticed that the iPhone was midnight color and not white as that’s the color I ordered. I was a little annoyed but whatever it really doesn’t matter as the phone still operates the same. I went to activate via eSIM as instructed on the pamphlet provided and it failed. For some reason the eSIM activation popped up but then it said unsuccessful. This is where it all went downhill. I decided to contact them through chat on their website because I couldn’t call from neither the new phone or old phone as my number was already ported to Total I just didn’t have access to it. The representative on chat said I must call as this was “high risk”. So I had to use my fiancés phone to call. Right off the bat she argued that I just have to go to cellular and click add eSIM and it would pop up with activation. Again and again I said nope it’s not there. After about 20 minutes she said that she has to manually reset all the details of the eSIM on her end. She goes through all the information and once again she says do you see the message on your phone yet? Each time I said no, there was nothing. Reset network settings, restarted the phone, everything. And what made it even more annoying was that she kept saying “I see” lol. Finally 1 hour into the call I have no idea if it was just luck or what but the activation screen popped up again and I was able to successfully install my eSIM. Made sure everything worked, data, calls and texts. Got off the phone and went back to setting up my phone. Later realized RCS was not working… so I go through the settings turn certain settings on and off as I saw on here. Nothing did the trick and again tried getting in contact with an agent and they simply don’t understand what RCS is. After the two agents being confused, I gave up and kept trying on my own. Today, three days later RCS started working. I’ve ported many times and this was simply the worst experience I’ve had with any prepaid company. I would not recommend if you want anything easy. Maybe I just got unlucky.
