Total WirelessReviews of totalwireless.com

Warning stay AWAY from Total Wireless! I spent TWO weeks trying to get help w my new IPhone and service that sucks. My phone is defective. Service is so slow. I literally waited on hold for hours. Even when I chose the option to have them call me back I answered and was put straight on hold for 44 minutes! I tried getting the info for a refund when I realized what a nightmare it was going to be and no one would help me. On the last day eligible I just got dicked around while they stalled trying to send me outside of the company to a paid service to try and fight for my money back. Now I’m stuck w a phone that sucks, 3 months of pre paid service that sucks and brain damage from trying to get some simple help. This is the worst experience I have ever had w a telecommunications company. Verizon should be ashamed.

good customer service and got me a better and cheaper deal ! 10/10 5 star fs

This phone services SUCKS. When you get the best package. And they cancels your data every 4-5days. Specially the online agent name princess Ryann. He do not help and just tell you reset the phone. And the phone plan I have is unlimited data plan. And when I call it said I have no data plan DO NOT USE TOTAL WITLESS PHONE SERVICES

I would give 0 star if possible. When I ordered my new phone, they sent me a used one instead. I spent hours chatting with their customer service to get a return label. After I returned it, they never exchange or refund me. I called multiple times trying to resolve this. Their customer service was never helpful despite the waiting time is hours. This company is a total scam. Avoid with all cost!!

I had a good experience sorting out my grandmother's phone issue. The assistant was very helpful and accommodating. Will do business with them again.

I ported 3 lines to Total wireless 4 months ago. The service is fantastic. Customer service is terrible but once the port was completed I haven't had any issues. I would highly recommend.

This company sucks!!! Customer service is extremely crappy they want to argue about what plan you have purchased buying a new phone today with a different company this place can suck it! I hope they go out of business they deserve nothing.

Sold me plan and phone, but did not unlock the plan after I had met the conditions, and then even claimed that they never sold me a phone in the first place. I still have the box from Total Wireless that had the phone in it right next to me. One of the worst companies I have ever dealt with. Customer service is rude, incompentent, and useless.