Total WirelessReviews of totalwireless.com

As everyone else has said they deserve 0 bars. Sent me a phone that wouldn't connect. Then sent a replacement phone that was of lesser quality than what I purchased. After wasting at at least 8 hours of my life over a month with customer service I was forced to deal with the lesser phone. I WILL NEVER SIGN UP WITH THEM AGAIN. YOU SHOULDN'T EITHER

In March 2024, I decided to go with total wireless. I bought a $40 prepaid card. I brought my unlocked phone with a total wireless SIM card in it. I was told by two different people to cut my phone off and cut it back on and it would be activated. IT WAS NOT. Then because it was so urgent that I have a cell phone I had to generate another new cell phone number. Let me reiterate. I PAID TOTAL WIRELESS $40 AND NEVER GOT TO USE IT. still wanting to give them a chance I move forward after dropping the new cell phone number that I had generated so I returned to total wireless this time. My phone was activated during the last year with total wireless. It hasn’t been great, but I’ve stayed , last week. I had to call customer service seven times before I got my issue resolved this afternoon. I texted the word.BALANCE to 611611. they told me that my service is inactive and I need to reactivate my service. How can that be when I currently have service? I wanted to know my data usage so I had the total app and I deleted it and reinstalled it so when I put in my phone number, it asked me for a password I had forgotten my password so they sent me a link to my email to reset my password. I reset my password and went to login and it said. YOU HAVE ENTERED THE INCORRECT PASSWORD. THIS HAS HAPPENED SEVERAL TIMES I AM STILL YET TO BE ABLE TO LOGIN INTO MY ACCOUNT VIA THE APP. TOTAL WIRELESS IS CRAP!!!!!!! DO NOT USE TOTAL WIRELESS!!!!!

Would have gave less. Garbage company and horrible service. I have used Total Wireless for a long time. Was great before Verizon now trash. Service is worse than ever in places I never had issues. It is like that on my family's iPhones and Google . All the sudden we supposedly used a ton of data even though have never really had issues. My wife bought an Extra 5 gigs of data and supply we used it in a day???????? Called to find out which phone or on what / where and said they couldn't say but just that it was used. I think it is bullshit as our service is so bad we HAVE to use Wifi for Internet at home and some calls. Would highly recommend a different provider

Absolutely the worst customer service I have ever had to deal with anywhere. I was a customer for almost 2 years because I was trapped in a phone lease agreement. I have never been treated so badly. Any time I had to contact customer service it was a nightmare.

I had been using Total Wireless since 2018 with minimal problems, then it changed to Total by Verizon and the troubles started. In the last few months, our phone service has been disconnected with no warning before my end of service date. Getting service back has on has been a nightmare. When I try to pay by bill early, my money goes to a wallet, but doesn't pay the bill. I'm probably going to switch to someone else soon, because I can't have such unreliable service. Addendum: Third month in a row now that they disconnected me before my bill was due. My autopay was set up, everything looks fine. There is even money sitting in the wallet. They can't give me any reason this is happening. I'm switching to a new service. This was their last chance.

Complete and utter joke, waisted 4 hours on a new “home internet” that won’t even connect with a direct Ethernet line.

Absolute trash! Phone powers off anytime it wants to. Shuts down while trying to make calls, if another call comes in or just when it’s sitting unused. My phone number had to be sold to every spam list available because from the moment I had service with total I was inundated with spam calls all day every day from morning til night. Agent signed me up for insurance that I didn’t ask for and neglected to disclose that your bill is higher if you pay at a store. Data is so slow that you may as well not have any so if you need a phone for work this isn’t it. You would be better off using to cans and some string!

I would give NO stars. This service SUCK 1.NO custoner service 2.Online service doesn’t work 3.Can’t even pay bill unless you speak with someone and most times the lines are down or they are closed 4. Chat doesn’t work 5. Phone cuts off on its own