Total WirelessReviews of totalwireless.com

These guys screwed up on my new phone plan. Made me wait forever for a manager wouldn’t refund me the difference they owe me over $100 for screwing up and about 4 to 5 hours of my time they don’t give a care.

I went to a totalwireless store to get a transfer code to change carrier but had a hard time getting a transfer code once I was able to get it with a representative that the store sales person contacted I was asked why I'm transferring my service I told her that I would like to keep my cellphone number and that I couldn't keep it no other way since I don't have access to my email or cell number she offered to have one shipped to me and I would be able to transfer my number over that way I said sure why not so i gave my bank card number and confirmed my mailing address three times even paid extra for rush delivery this all took place December 29th by January 2nd I called total wireless asking where is my order the representative didn't know cause there wasn't no tracking number available he considered it must be slow shipping since it was a holiday weekend I ended up calling every day since to where and when will I receive it well yesterday I finally was given a tracking number and was told that it should be delivered today so I waited all day nothing came so I called UPS customer service asking why I haven't received my order so I provided tracking number and the address wasn't correct after I confirmed the address when I made the order and confirmed it with an representative all week so how was the address incorrect not only that UPS tells me they have shipped it back to sender I said how you've only made one attempt they said they been trying to make the delivery since the 2nd of January how when I wasn't even provided a tracking number until yesterday I asked Total wireless rep can you correct the shipping address and resend it next day express but was told no we have to refund your money I was in disbelief of how careless and lack of information was provided to me I truly feel like someone sabotaged my order they didn't provide me no tracking number and the address was incorrect after it was confirmed on the day of the purchase and the multiple calls I made to find out about the phone but today when I spoke to them they suddenly had the wrong address in their system for the first time it was clearly set up for me not to receive my order no body will help me I lost a lot of business not having my cellphone I feel I should be compensated for the mental stress now I have to go back and get an transfer pen which I know is going to take all day to do its wrong how these businesses treat consumers

I have been a loyal customer for 15 years. Their customer service is always been on the lower side. But, even with the problems I've had with them we stayed. Today was my breaking point. We've been saving up our points doing auto pay which you're supposed to be able to use for a month of service. Last month I called she told me I had over 6,000 points and would be able to do that this month because I had already been billed. So today when I called to use those points they told me I only had 1,000 points. Well where did the other 5,000 go? Every time we have gone to use points they're mysteriously gone. And today was the last time they're doing this to us. I pay for two phones through of them. They do not care about their customers, they don't care if you're a loyal customer that's been there for years or not. You're nothing but dollars to them. I am going to look for another company to go through at this point. I'm frustrated and had enough.

They deserve no stars. They're customer service does not understand English. They asked to verify a phone number after I returned the phone. They hung up on me twice because I could not verify a phone number I have no phone for. The last agent verified via email proving a phone verification is not the only way. I spent over 6 hours on chat with a dozen tech support agents, half of which abandoned the chat. Worst customer service I have ever experienced.

Total Wireless is the ABSOLUTE WORST PHONE SERVICE IN WORLD HISTORY. Since I started with them in August they have continually taken my 50 monthly payment for unlimited Data and then repeatedly switch me to some lifeline service that I NEVER HAVE SIGNED UP FOR I don't even know what it is. Though I explain this every month in person when I pay my bill and online when they start the games every month. I was a Roofer till I fell and now I trade to make money and they shut me off the other night , after I just got put back on earlier that day , right as I was trading and caused me to lose $1100.00 It is always people who aren't Americans that answer and they must be stupid because they always say it's fine but it isn't. I would like 5 mins alone with one of them idiots. Please stay away from this NO GOOD SCAM COMPANY

I bought a prepaid Total Wireless service at my local Target. I was told is a high speed internet service. I just realized the cellular signal is very poor right after I paid and inserted sim into the device. But it was late to recognize it because the tech guy told it is not refundable. The Total Wireless told they are not responsible for purchased it in Target. So, most likely I have to use my Bank to withdraw my money for a fraud sale.

They double billed me and refused to provide service or a refund for over a year. I chatted with them numerous times and received numerous promises that were not kept. It was infuriating. They are a horrid company.

Refuse to unlock phone even know the commitment was met. Unethical business pratices.