Total WirelessReviews of totalwireless.com

Calling into their customer support and technical support team's suck. I hate calling into them. Also, when I have to make a payment that was due on automatic payment plan and it fails, I have tried going in and updating my card information and then my funds ALWAYS goes into the stupid "wallet" that they have started using this year. That payment is supposed to be for the current payment but isn't taken out until your following payment and it shuts the phone off. In order to fix this, you have to call customer service, and they have to go in and transfer the money from the wallet and then apply it to the balance due. THEN they have to deactivate your phone and reactivate your phone in order for your phone to work again. Then you have to do a shutdown of your phone and hope it's been reactivated. I spent more than 2 HOURS on the phone with the morons yesterday. I had had enough of it all and told them I didn't want to continue my service with them because they couldn't figure out what the first person did. I kept demanding a refund and demanding to speak with a manager. They just kept telling me that they could fix this and that there weren't any managers available I had to talk to 4 different people. Finally, 24 hours later my service had been restored but when I went to log in it said no devices was connected to this account. I had to call them again took another 45min just to resolve that issue. I told the representative that after all of this I should be getting a free month and all she could say was how sorry she was and she could understand. PLEASE!!!! I'm so sick of hearing that from all of them. I will be looking for another carrier next month. If I could give them NEGATIVE 10 stars I would.

I would say 0 star They don’t explain any extra fee My phone bills should be same every month but 1st bills $115 next one 154 And now $124 but they took $204 from my bank account Won’t let me log in to my account Have to change password every time I try to log in Don’t waste your time and money 0 recommend

Had been using Total Wireless for years and just recently ordered a new phone from them for a family member. They were unable to get both the data and text working together after more than 25 calls and almost 5 hours on the phone with them. I could go on and on about that experience but not enough time. Finally told them I’m sending the phone back. Had to pay 25 dollars to ship it back and then never received another phone or a refund. Unbelievable!! Should hire a lawyer but just wanted to be done with it. Too much stress. Dont even think about using them.

Horrible. Customer service reps are not empowered to do anything to help. I’ve set to autopay, and multiple times It did not pay and unknown to me I was left without service. Also, it has been 30 days and I am still waiting for a refund for a phone that I returned and didn’t use. They have no records of it and put everything on me as far as tracking and giving THEM info for one of their products. Like they literally have no record of a $300 phone they sent to me. So incredibly inept and incompetent. It is beyond insulting how they treat their customers.

They suck customer service is the worst!!!! You pay phone bill in advance and they still cut off your service and you have to go through hell with representatives to find payment!!! You have to reset your password basically everytime you log in because it claims wrong password 😑 The reset password link never works it takes you to a blank screen smh . Absolutely hate Total Wireless!!!! I tried to be patient and give it a chance but hell no!!!! Not worth the headache

On 11/3/25 I went to total located in Giddings, TX after I had gone to TMobile and Cricket. I was in a cellular emergency state. I was with Metro PC at the time. There's no Metro PC in Giddings. I can't remember the young man's name, but let me tell you...He went above and beyond! I'm talking about stellar customer service! Yessss. I am a new business woman in the town and he literally saved my professional life! Not to mention Total was 45% cheaper than TMobile and Cricket and could do what they couldn't. They are alright with me.

AVOID LIKE THE PLAGUE! I wish I would have read the previous reviews from all the other disgruntled customers. Everything they say is true, and worse. I had a very simple transfer situation. Moved from Verizon (who, by the way, OWN Total Wireless), to a new phone and line from TW. I've changed carriers plenty of time in the past and it's usually a 5 minute process to activate the old number on the new device and carrier. Oh boy, was I wrong. I'm on day 7 now, and still nothing. I've made at least 15 calls (averaging close to an hour each), totaling over 13 hours of re-explaining, again and again. Add to this a few hours with their online chat support, and oh, a visit to my nearest TW store. Where I was basically shouted out of the store, 'because we don't deal with online purchased phones'. The customer service staff are actually really friendly but have no clue how to fix simple issues. There's no real escalation process either, they just 'rinse and repeat' the same 'solutions' (which don't work). And every time you think you're nearly there, they tell you there's only one step left, which is the 'fourth department' (???), who will finalize the activation. Believe me, this '4th' department either does not exist, or has a back-log of a year. I've been put on hold for over an hour and a half, disconnected twice and then I decided to request a call back. After 6 hours of waiting, still nothing. Then on my last call with the normal customer service team (which I'm still in right now as I'm foolishly and desperately still hopeful), it transpired they lost my entire account! Wait what now? I had to recreate my entire account again. Insane. Still no resolution of course. So after 7 days of trying, I'm still phoneless. And at a real risk of losing my old number. Which nowadays is a real killer, especially with dual factor verification processes, where, in order to change your mobile number, you need to call all your providers (because they can't verify you anymore via SMS on your old number). Final note: I wasn't even attracted by the so-called lower prices that TW offers (as mentioned in many reviews). In my experience they're not that much different from anyone else. Apart from a favorable very short contract (3 months), after which you're free to go. Which I will absolutely, 200% for sure, do. Although I'm pretty sure that process will be as nightmarish as trying to activate the line...

Buyer be ware. I moved from another carrier cause Total promised great prices and coverage. Prices are slightly better, but coverage is miserable. Could no longer get service in my vack yard! The issue with me are the lies from customer service. One phone number, no higher supervision or even a finance department to go over payments or refinds......there are NO REFUNDS. My phones will be unlocked on 03 Dec. My payment date is 01 Dec.....and guess what, when I transfer the service out of Total Wireless on the 3rd, I do not get a prorated refund. I have to pay up front and they keep the whole amount. DO NOT FALL INTO THIS TRAP!! Avoid Total's slightly lower prices. Make sure you ask about refunds, coverage, arbitration, etc. Better yet, just stay away from Total entirely.....