Total WirelessReviews of totalwireless.com

Literally the worst phone company I have every had. The Customer service makes me want to throw up in a hole and rip all of my hair out. they are all from India getting paid 20 cents an hour. Yes it uses Verizon's network but its not worth having to deal with customer service. there is always something going wrong, they can never help you. it takes up at least 2 hours of your day for them to help you with something. I cant believe I have delt with them as long as I have. Go with any other phone company. It will save you the stress.

I went early; the only customer. They inputted and photographed my personal cards, including my CDL. I received the requisite email confirmations. Then their Internet wasn't working. I was told to return in 20 minutes. I called first several times and the phone was never answered. It looks like I'm stuck with my same service, Visible, which is not reliable in my area and certainly not 5G. I'm mainly concerned about them photographing and inputting my personal information.

Service is fine, that’s the only good thing I can say about total wireless. I transferred 4 lines from Xfinity. $100 less. Complete disaster to switch 4 lines. Disaster. Hours on the phone and online chat with both total and Xfinity. Finally things were good. A month later when the bill came due I found that one line was put on its own account somehow. So, I call and was told they cannot put the number with the other three because it’s an active line and I should wait 3 days for the line to cancel due to non payment and then call and they can add it with the other three lines. Fast forward to today, I spent one hour and 20 minutes basically on hold and they were still unable to move the line due to technical issues. Furthermore the system is not letting them turn the phone back on until they fix whatever issue. So they created 2 help tickets for technical support to add the line with the other 3 and to turn survice on the phone I guess. Now I have to wait 48 hours and my son has no phone in the meantime. This is absolutely stupid. 100%. An hour and 20 minutes on the phone and nothing was done. Is this going to be fixed in 48 hours? I don’t have much hope. I may look into other companies to switch to again. Nightmare.

First off I would give him less than one star but because I can't on this site I'm going to leave it there. This isn’t something that just happened overnight—this has been going on since the first week I got the phone. I’ve been dealing with this and resetting my phone for a year now. Total Wireless has been super frustrating. The call drops, the data cuts out constantly, and even when I have full bars, it’s just so unreliable. I can’t rely on it for anything, and I’m really over it. And on top of all that, the customer service is a joke. They don’t care at all—they treat you like just another cash cow. They won't even listen to your issues, and they act like they're above us. Total Wireless is no one's favorite. If you’re thinking about going there, think hard and long before you waste your hard-earned money—or, you know what, it’s not even worth your dignity to even try. Honestly if I knew I was going to go through all this trouble over the past six seven months with these people I would have just rather shot myself in the foot and been stuck up in the hospital trying to reinvent the goddamn phone system myself! Avoid total Wireless at all costs unless you're down to spend pointless money by crap phone to get treated like a piece of dirt!!

Stolen my money locked me out of my account and refused to give any information. They are a scam. Ill pay for Disney plus. If it seams too good to be true its is a scam.

I encountered a technical issue with redeeming my rewards points for use in purchasing a phone on the website. After 1 chat, 3 phone calls, 2 of which were dropped, I received a returned call from Verizon support. They provided me with codes which I originally tried using. My attempt to get them to increse my redemption reward at a courtesy for the inconvenience, they said no. Their customer service is lousy! It's the year 2026 yet it takes an hour on the phone with them to resolve 1 problem. I dread calling them because of that and the tendency for customer calls to be dropped for no reason.

I tried to transfer my phone number to a new phone. They said it was transferred and get off the phone with them and I have no service on either phone. Worked with customer service all day 8 hours just to have my old phone turned back on never ever again this is the last of this company I am using ever. Be aware bad service

Customer service is lacking! I tried to call my local store, Three days no answer. Call the 866 just for them to do what they wanted, not what I asked! I'll be switching soon!