Total WirelessReviews of totalwireless.com

I came and got a free iPhone it was a great deal

I Wouldn't Refer Anyone To Them They Service Sucks Not Only That They Ripping People Off & Spreading False Advertisement

Zero stars I am on day 3 of ZERO PHONE SERVICE No idea when they will connect my phone. Signed up for the 4 lines for $100 They were unable to port my numbers They changed the name on my account They changed the plan for one of the phones so now it has no service I have NEVER encountered such criminal inept bungling SO FAR 3 DAYS AND COUNTING WITHOUT SERVICE AT LEAST 8 HOURS OVER 2 DAYS ON THE PHONE WITH CUSTOMER SERVICE THIS IS ALL THEY DO ALL DAY LONG YEAR IN YEAR OUT HOW CAN THEY MESS THIS UP SO COMPLETELY ???!!!!!!!

Signed up for service with this company because I wasn't happy with Metro by T-Mobile and one thing that I thought was odd at first is that you have to do identity verification to qualify for one of their free phone promos. Even Straight Talk doesn't make you do this. The phone did arrive and I was only charged for the base plan of $40 so it was a pretty good deal but I changed my mind before the phone got here after I talked to Boost Mobile and one of the agents at Total told me they couldn't cancel my order even though it had not shipped yet. They said I would have to refuse the package and when they got it back from UPS they could process a refund. I ended up just activating it but I wish I would have went with Boost. Not only are they cheaper but the customer service isn't as bad. Total wireless has no English speaking agents and there is always a long wait. I called in yesterday to ask a question and the guy on that answered my call was talking and I couldn't understand a word he said. Also the website is glitchy too and it's just not like other carriers like Cricket or Metro. It's almost like Trac Fone. The chatbot on the site is useless as there is no way to reach an actual live agent. Verizon is notorious for horrible customer service so I'm not surprised. I have switched over to ATT prepaid. It's a little more expensive but in life you get what you pay for. $40 a month isn't terrible for unlimited but after what I have read online about Total wireless I just don't trust them and to avoid an annoying long wait and not being able to understand the agent I am letting my phone number go and I'm cancelling my cash app card that's on auto pay with them

SHOUTTTTT OUT TO LEO ON AUSTIN HIGHWAY!!! IM TALKING THE ABSOLUTE BESSSSSTTTT CUSTOMER SERVICE I’VE EVER EXPERIENCED WITH A PHONE COMPANY GO CHECK HIM OUT!!!!

Total wireless 6901 Ockeechobe Boulevard. We went to find out about there deals and we met one of the most beautiful ladies Tish. She was very knowledgeable and she has a remarkable gift of customer service. I would recommend anyone to that store as long as Tish is there. I am truly grateful to have walked in and met her. We love our phones and we are truly pleased to be apart of the Total Wireless family. May God shower you with lots of new customers.

The phone is great, however getting the phone through Total Wireless using the loyalty credit they offer is a real problem. We tried upgrading 4 phones using credits we had and only one transaction went smoothly. We had to go through several agents to get the first phone because they kept trying to tell us we couldn’t use the credit for iPhones even though their website shows the credit is applied and the transaction is completed for iPhones. With the third phone we had to file an FCC complaint because their system flagged the transaction as fraudulent for no reason at all and wouldn’t give us our credit back even though it was an error on their part. The fourth phone is currently under an FCC complaint also for the same fraud issue. It seems like they try to get out of allowing people to use the credit that they promise. Very disappointing and dishonest to treat customers this way

EXCESSIVE FALSE ADVERTISING AND FLATOUT NOT HONORING MAIL FLYER PROMOTIONS, REP ADMITTED TO ME THAT ONE OF THEIR PRIORITIES IS TO MAKE SURE CUSTOMERS PAY AT LEAST 40.00 A MONTH OR MORE FOR ANY PLAN, 25.00 PLANS ADVERTISING ON STORE POSTERS OR EMAILS OR FLYERS IS A BAIT-AND-SWITCH TATIC! SERVICE AGENTS LIE WHENEVER POSSIBLE AND IF YOU SOMEHOW REACH A 'BILLING AGENT OR SUPPOSED BILLING MGR', HE/SHE WILL NOT BUDGE OFF OF THE 40.00 MONTHLY RATE YOUR PAYING, EVEN IF YOU CALLED A LOCAL STATION ADVOCACY OR ATTORNEY GENERAL FOR ASSISTANCE WITH PROOF OF FALSE ADVERTISING. SOMETIMES CALLS DROP BUT OVERALL PHONE SERVICE WAS GREAT ON WESTCOAST.