Total WirelessReviews of totalwireless.com

I am extremely dissatisfied with Total Wireless Home Internet service. Since I started the service approximately one year ago, I have been paying $60 per month (discounted to $50 with AutoPay), in addition to having invested $120 in the router and the Home WiFi service activation fees. However, the internet quality has been completely inconsistent and unreliable. I have called customer service multiple times, sometimes even twice within the same month, reporting the same connectivity issues. The only “solution” they offer is to restart the router or request technical information, but this never resolves the underlying problem. Additionally, when I signed up for the service, I was assured that my address had good coverage with their network. This is clearly not true, as the connection is constantly unstable. What is most frustrating is the complete lack of compensation for these ongoing issues. Despite months of poor service, they have never offered any meaningful credit or discount. The only option they provided was to refund the most recent payment, which is insufficient considering the time and money I have lost. To make matters worse, they also failed to honor a payment extension that had been previously promised to me. I was told that the payment would be extended from March 28 to March 31, yet the automatic charge was still processed ahead of time. In summary, this is an unreliable service with repetitive and ineffective customer support, and a complete lack of accountability toward the customer. I do not recommend it at all. --------------------------------------

Customer Service Blows. They kept charging me for 2 months after I unactivated my device. Called Customer Service to get a refund. What I learned is they stall you on the phone purposely so that you get frustrated and hang up so they don't have to refund you. I contacted the BBB. There are numerous complaints filed with them over this practice. They had me on the phone over an hour and a half for a refund. They took the money out of my account no problem and wanna refund me via a check. Wtf. Don't use this Company they are horrible. Worst in the country. See You in Court Total Wireless!!!!

IF I CAN DO NEGATIVE 1 THEN I WOULD THIS SERVICE IS THE WORST THEN NO ONE SPEAKS ENGLISH NO ONE KNOWS WHAT TO DO JUST FLAT OUT THE WRST SERVICE EVER

If you’re thinking about switching to Total Wireless, think twice. I’ve been with them for over two and a half years, and I can honestly say their customer service is some of the worst I’ve ever experienced. My phone has gone into SOS mode more times than I can count and not just mine, but other lines on my account too. Every time I reach out, I’m told my account is “broken” and that they’ll fix it… but nothing ever gets resolved. What makes it worse is how they treat customers. Calls get dropped, representatives hang up on you, and there’s zero accountability. It feels like no one actually cares about helping you. Sure, you might save a few dollars on your bill but be ready for constant headaches, stress, and unreliable support. That “cheap” service comes at a cost. The final straw for me? I landed at an airport after traveling to another state, and my phone suddenly went into SOS mode. No service. No way to call anyone. Completely stranded all because my line was randomly disrupted. That’s unacceptable. Bottom line: this company will disappoint you when you need them the most.

This is me, Timothy Perez. I got a phone through total wireless 2 weeks ago. They banned my account and restricted me from using my services. Because they said that I violated their terms of agreement for making long calls when they technically have that package plus I have technically unlimited calls and text, and they said that I violated the terms of agreement when they have international calling included saying that I made more than hours of calling when technically I didn't violated nothing but talking to my wife on the phone.How is it a violation when you have unlimited calls?Top of that, they have international calling.When I just have this phone for 2 weeks i recommend customers do not go with total wireless.They are very terrible customer service bands.Customers just for being on the phone, long distance calls, and you only have to have on the call for certain amount of hours.And if you're on it more than four hours , they restrict you account , that is very bullshit i Am very unsatisfied with customer service i just got my account suspended today. In customer support say that they they cannot uplift my account. It's automatically triggers a red flag and suspend my account, but it's such a lie because when it includes a package, you should be able to call to the Philippines with no problems to any destination as long as you want to talk on the phone because you have unlimited talk and text and plus you have the package included So if anybody wants to go with total wireless do not go with them.They are terrible even if they're packages are cheap.I am a very unsatisfied customer.Because I got my account.Shut off my service shut off

Shitty ass company Deleted my account and making me buy a new plan and poor customer service

would rate half a star if I could, customer support will hang up on you for no reason repeatedly. DO NOT GIVE THESE PEOPLE YOUR INFO

Paid for service online 100.00, wake up this morning to a shut off phone and then told by store rep they have no documentation of anything being paid..... left store and went to cricket