T-MobileReviews of tmobile.com

They would be the worst - lucky for them sprint exists.

WORST CUSTOMER SERVICE EVER. LIED AND WONT UNLOCK PHONE EVEN IF ELIGIBLE SO THEY CAN KEEP YOU ON THEIR NETWORK. HORRIBLE! STAY AWAY! THEY SUCK!!!

I SWITCHED TO AT & T TO OVER SAVE $100 MONTHLY AND MY PHONE NUMBER WAS PORTED WITHOUT A PROBLEM SO I HAD NO MORE PHONE COVERAGE OR WIFI COVERAGE WITH T-MOBIL I AM STILL GETTING BILLS FROM T--MOBIL AS IF I HAD FULL COVERAGE 3 MONTHS AFTER THE SWITCH.

WORST COSTUMER SERVICE EVER!!! Please, don't choose t-mobile if you have other choices. If you're out of luck getting no service/data, do not expect to get any refund from them. All they do is transfer your call and make you repeat the whole story again and again and get exhausted, and eventually gave up asking for any refund. I've called at least four times and waited for nearly two months. I received nothing after all.

Paid $650.00 for the new OnePlus phone. It was highly recommended by a friend. I use prepaid due to not wanting a hard credit check on my credit. Took the phone home and started to call customer aervice at 8:00 PM, got put on hold for an HOUR, before I hungup. Things happen, I'll try again in the morning....6:30AM the next morning, get put on hold AGAIN...30 minutes.... Long story short....NO WAY GOING TO BE A CUSTOMER OF A COMPANY THAT CANNOT GET NEW CUSTOMER SERVICE CORRECT....PHONE BEING RETURNED AND BE GLAD TO PAY THE $50.00 RESTOCKING FEE TO NOT BE THEIR CUSTOMER...LESSON LEARNED.

Worst company ever! They should be ashamed of themselves. DO NOT, I repeat DO NOT ever go with them. We were with them for two years and switched to another provider. We were on autopay because they required us to do that when we first signed up. When we cancelled our account we went into the store to make sure everything was good and shut off. They said it was. We checked our credit card two months later and realized we were still being charged. We called and they said a third line was still active. We asked why that was not shut off and they told us we had to call to turn it off. We were never informed of this, but they didn’t care. We said we would dispute the charges and we did with our credit card company. Obviously they knew these charges were unjust and gave us the money back. We then get another bill from T-Mobile for the same amount plus two new charges for a reassessment. We called 7 more times. Each time someone said something different. We actually spoke with someone that faked being a supervisor and faked their name and said we will not have to pay it. When I called back the next day there was no record of our call. This company has no morals or ethics and is completely dishonest. When I said I was going to post this on social media the supervisor said I am going to hang up on you if you make threats. Wow, I didn’t know posting on social media was a threat. Long story short, we ended up paying it because we did not trust them and did not want to be taken to collections. The reason it took two months for us to figure it out was I had a serious medical condition and was in and out of the hospital, trying to find out if I had cancer and if I needed a life-threatening surgery, which I told them and they didn’t care. They are monsters and should be ashamed of themselves.

T-mobile robbed me to the tune of 300. They told me when they sold me the new phone that they would pay my previous carrier phone bill. I did everything in my power to get them to honor their request and they not only made it nearly impossible they hindered the process the whole way. I would click on their website and it wouldn't take me to a page to declare my phone. I sent them my phone and they didn't even say now we can pay the bill. As it goes I'm stuck with a bill for Sprint for a cell phone that T-Mobile bought and wouldn't pay the bill. Don't trust their carrier freedom and all that. They are promising money they don't want to spend. And if you switch from Sprint they don't want to take money from their new merge. Sad that I'm getting robbed by corporations, hope they all go to jail for what they do, since they're people, too. Just not trustworthy people.

Always a great Experience, Customer service is always 100!