T-MobileReviews of tmobile.com

Been with Tmobile well over 15 yrs had the senior plan $55 a month about 10 yrs. That rate increase hurt I'll be retiring in about a year will not be able to keep them with this increase.

The customer service of their store in Baltimore was pretty poor. They did end up helping me fix my issue, but it was't the best experience.

Good for Mobile Network up to 125 dollars per month at maximum. But not good at selling phones that are locked when they should have asked, "Do you want to unlock your carrier?" Go with Amazon or Best Buy for new affordable phones.

**************BEWARE any "free gifts", it appears to be a way for sales associates to pad their sales.******************* In December 2022, after more than four hours of setting up a new family account and transferring the data of three phones, our sales associate offered me and my mother some free gifts. The gifts were three clip-on selfie lights and a digital tag like Apple's "airtag". My mom and I debated who would take the tag, I let her have it and took two of the selfie lights. Fast forward to July 2023: My mother gets the monthly bill, however, this month, I took a look at it because I traveled abroad and knew that I would owe my mother some extra $$ for international calls. While going over the bill I noticed two monthly charges for "OTHER DEVICES" with phone numbers we didn't recognize. One was for $5, the other was for $30. I called customer service and we clear up the $30 right away. Turns out the day after we went in together, my mother was having an issue with her phone and visited the T-Mobile store. Her sales associate tried to sell her on how great their modems are and said, "Here, just take it home and try it." My mom is in her mid-70s and couldn't figure it out, so she took it back the next day. All of this was in T-Mobile's records, however, we were being charged $30 a month anyway. They swiftly credited us back the $210 but why were we getting charged when the modem return had been logged in their system? Shady? We think so. However, the $5/month charge was for the tag given to us as a "free gift". Customer service explained that it WAS free, we were just paying for the monthly service. We said that was never explained to us, we didn't even know that the tag required service to be used, and my mother didn't know where the tag was because it had the value of a "free gift" and when she couldn't think of a use for it, she promptly lost it. We had to escalate our complaint in order to be credited for the $35 we'd paid in monthly charges and the $96 they say is the retail value of the tag, but they did it. This one is less shady on the part of T-Mobile billing, however, it was really uncool the way it was give to us as a "free gift". We asked if the sales associates earn commission on the modem and tag that they foisted on us and (not surprisingly) they do. **************Watch out for "free gifts", it appears to be a way for sales associates to pad their sales.******************* In general we've been satisfied with T-Mobile's service. We left AT&T after DECADES of being their customers and a huge rate hike. However, this experience has definitely left us wary.

Hi, I’ve been with you guys for almost 2 years now. I currently have the first responder Magenta account, and I called today to hopefully get help in remedying my payment arrangement because I was having banking issues. This customer service agent “Best” or “Blest” told me that he can’t do anything to help me with my problem with any possible payment extensions because T-Mobile has been going down hard on them about it because they’ve done it already to a lot of customers. It sounded like, “I can’t help you with it because I have already helped someone about it, so go F yourself”. This customer service agent even ended the call with a sarcastic sounding “Good luck.”

Decent provider

Not the greatest, not the worst. I’m still waiting for an agent to contact me as promised since yesterday.(!)

I lost my phone several months ago, I now have a very crappy device. After paying 20 bucks a month for insurance they want me to pay $250 for the deductible before they'll even send me a replacement. I've been on the magenta max plan the entire time which is the plan for unlimited 5G access. I don't even have a 5G phone