T-MobileReviews of tmobile.com

I was a faithful customer of tmobile for several years paying on time faithfully even though my service was degraded, calls constantly dropped, and my service failed continuously because for some mysterious reason the network would suddenly drop my line. Tmobile would troubleshoot and then give multiple excuses of why their service would not work. Continually dragging me along. Always refusing to rebate the bill one scent. Even though they could see in their system I had no service. I was laid off my job and found another. However I needed seven days over the 14 days they give you, to pay the bill. On June 8, 2019 at around 2:15 PM I contacted tmobile and spoke with supervisor David (agent ID 54662) and I explained my job situation to him and asked for seven days. His answer was an immediate NO. After paying tmobile for years even with degraded service tmobile could not understand my situation. They are not deserving of another dime from me. David did not even check to see if he would be able to assist. He simply said NO. Tmobile is a horrible company that does not care about its customers. Its service sucks too. I'm looking for another carrier. Tmobile doesnt deserve another DIME from me.

Tmobile is scam company. They try to took hard working Money from customers. God look down please!!! Stop the evil things that they're try to do.

great service , great packages and discounts.I recommend

Good service team they take care of their customers. In my town the service works great I’ve heard other places not so much but for my family it’s a good choice.

Versand der Karte sehr schlecht! Karte per Nachnahme mit GLS versendet - um diese abzuholen muss ich zu 14 km entfernten Zentrale fahren! Ein undingt! Kontakt zu Kunderservice bei Vertragsabschluss - hilfsbereit und schnell.

Here is what happened. I called TMobile to cancel one of my unused phone numbers. The rep said something like this " listen, how about don't cancel this number and I'll get you a free tablet". It sounded like a great deal! But I was unsure, so I asked again. I told him I really don't want any other charges other than what I pay for the line, if I am to go for this offer. I just had that feeling; sounds too good. Because of the great past experience I trusted TMobile. I have been a customer for five years. The day at my work was busy, so when I got the text to approve changes to my account I simply hit approve. In a few days I looked at my bill and it went up from $100 to $500. Understandably I was not thrilled about this. I called the customer service and none of the reps or the manager were helpful to straighten out this misunderstanding. Not only did I spend more than three hours total on the phone with customer service, but after returning the tablet my bill is still over $500. I am very dissatisfied with this situation to a point where I almost want to cancel all my services with TMobile and never go back. Very poor customer service :-(

I had a good experience with T-Mobile when I was living in Connecticut but ever since I've relocated to South Carolina, it's been pretty bad. Dropped calls constantly, poor reception or the phone call doesn't even go through and the caller is sent straight to voicemail. This is extremely frustrating when you're trying to run a business and every missed call is a potential client lost.

Horrible service cancellation policy. I canceled my mobile subscription a few months back and still, they kept charging me on auto pay. I paid $45 more than I must have paid and no they sent another $50 to a collection agency to collect from me. There is no reason for these charges and it is totally illegal to collect money for the service that is not rendered.