Janet
AWFUL
AWFUL! Customer Service is terrible. They offer NO solutions, only compassion. That doesn't help me. And my family is consistently getting dropped calls. In the past month I have gone through 4 cell phones. My phone is insured, so they keep replacing it with what seems to be refurbished phones. The 1st phone suddenly got a green screen with computer language, the 2nd froze on the start-up screen 3 days later, the 3rd phone suddenly disconnected and would not reconnect to a Network 3 days after receiving it. Each time I called customer service. They'd try to troubleshoot, but when they couldn't find a solution, they'd put me on hold until I got disconnected/call dropped or I finally gave up and hung up. One time I was on a call with them for 1 hour and 15 minutes!! Because I kept waiting for a supervisor to finally take my call. Each time Customer Service was very compassionate about my situation, but had no solution or offered no compensation (like a new phone that would work!) Each time I had to replace the phone, they said they'd text AND email me to let me know my phone had arrived. The first time they texted my phone, which was damaged. So I got the text AFTER my phone was replaced. Never an email. Each time after that, I didn't even get a text. Each time I brought the phone in, they'd tell me it would be delivered the next day to the store (Friday). It wasn't. So I had to wait until Monday. By the way, the last time I was out of town, away from my family and could not communicate with my husband. When I called the toll free number, the Supervisor told me he'd get a phone out to me Saturday. However, the store told me stores do not receive deliveries on weekends. So Supervisor lied to me. Also, each time I had to get a new phone, I had to pay the insurance co-pay...I had to call and request a credit for it. They didn't offer it seeing I'd already been going through this for a while. In addition to all this trouble, our calls get dropped on a daily basis!! Waiting for our kids to pay off their phones so we can move back to Verizon or to try AT&T.