T-MobileReviews of tmobile.com

I waited a week to see if I would be contacted about reimbursement of my overpayment. The third CS rep told me he had sent all my information to someone higher up but honestly I didn’t really think that he would. So last Wednesday after receiving my second statement showing my credit I decided to try calling CS for the fourth time. I was connected to a lady named Sam who knew exactly how to handle this matter. Unlike the previous guy she just sent me a link with a new pin # after I answered a few questions to confirm my identity. She handled the whole process in about ten minutes and said I would see my credit amount back on my card in 5-8 days. Today being day 5 I received an alert from my bank about my credit. Thank you Sam for being a gracious and competent T mobile representative. The other ones need a lot more training.

Update. This is an update for T-Mobile customer support to 4 stars. I signed up for a "free" 3 month subscription. These are often offered. Unfortunately, the company was sketchy with sketchy cancellation processes and I was charged even though I am pretty sure that I cancelled and refused to refund me. There was nothing I could do to get my hard earned 70$ back. This turned out to be something this company does frequently. T-Mobile credited my account and made me so happy that they are my carrier. The below review is only for their 5G. We have had a family account with T-Mobile for years and if this review was for our mobile account, it would absolutely get 5 stars!! We all travel a lot and have never had an issue with our account or with being able to use it. I highly recommend T-Mobile, especially if you travel. It's worth it. I wouldn't use another service. This review is not about customer support because this isn't their fault. Unfortunately, this is another corporate issue, similar to the one I dealt with when trying to return the ipad I didn't order to Walmart. All of the support people tried to help me. They all wanted to help me. The corporation was not letting them do it. Now on to why this review is only three stars. I wanted to try out 5G home internet. I ordered it on my own, not via the family account. Great, no problem. After spending many minutes on the phone The package arrives but you need a T-Lite account to install it. Your T-Lite account, if you are a T-Mobile customer is tied to your family account and your phone number.

Store 9105 Pineville-Matthews Road, Pineville,NC Store mgr George Shaffar and rep Josh Rodriguez are wonderful examples of how a CSR should treat customers. Their product knowlege and caring to meet customer needs is un-matched by most businesses. mKeep up the good work.....they work at T-Mobile store

My salesperson knew I was spending $119 a month for 3 lines and that I was coming in to check out the 4 lines for $100 for seniors. I agreed to get a new number, phone, i-pad, and internet service and still pay less than I was currently paying. When my phone bill went from $185 to $271, my salesperson talked to me about the value I was getting for paying $85 more a month. I called Customer service at 8:35 PM on 2/20 and spoke with Aderan (sp) who answered calls in the DFW area. He was wonderful. I couldn't have had a better experience or result. I was ready to pay everything off and leave. I am now a happy T-Mobile customer. 5 stars to him.

at store #9202 on thomas and 32nd st. Store code # 9202 Tatianna and Dinarah were very courteous and helpful. dealing with The 1-800 people from India are a night mare. these women helped me for 2 hours to try to get an issue with my pin/pass code resolved. 3175 E Thomas Rd #103 Phoenix AZ, 85016

Good cellular service in most places. Good customer service every time. My phone from TMobile comes with this truly awful voicemail software that spams my notifications bar. These notifications are are irremovable (can't be swiped/dismissed) unless you call their stupid voicemail line. Why is this archaic method mandatory in 2023? It is such an awkward and annoying UX for myself every time I get a voicemail, which is quite frequently. I want control over my own phone, to be allowed to delete my own notifications, and to use my visual voicemail app for the purpose it was designed to do. ie. provide a convenient one stop shop for my voicemail management. [Device Android, Note Series]

They're a little on the pricey side but their customer service is really great which makes it totally worth it. Not all of the experts are the same and they have some people that probably shouldn't be working there, but in general my experience with customer service on the phone and in the stores has been great.

We have joined the T Mobile family plan and couldn’t be happier .. 🥰 Seniors over 55 years be aware of TMobile’s Meganta plan & buy out plan that too with no contract . Love my TMobile Tuesday App , Yay ❣️ Kudos so far 👏🤝👏 I gave you a 4 star because it has only been a month , so it is a watch & wait ! A big shout to my local T Mobile store manager Shawn Sutter’s & his Team @ Chester Road Square, Avon , Ohio 🙋‍♀️ 🇺🇸 🙋‍♀️ They made my transition from AT& T so easy & helped me every step of the way. So far no more missed or dropped calls & no eve’s dropping & hacking either .. Shawn, my family & I , we wanna thank you for helping us find what best suits our needs 🙏🏻 A foot note:- My monthly bill came higher then they promised/ assured me . Did call TMobile Customer service regarding this & will definitely follow up with my Avon TMobile ASAP . Hopefully Shawn Sutter’s & his team will take care of it 🙏🏻 💗 My TMobile Tuesdays ❣️ Got my first freebie 😘 Off to the lake with my Kool Beach Towel 🏖😎🏝 Well, putting me on hold is not gonna help me get to Lake Erie 😡 Maybe u r in bed with AT& T 🥵