T-MobileReviews of tmobile.com

This applies to the company as a whole more than its website. TMobile is one of the most Bi-Polar companies that I have ever dealt with...some agents are great, most are horrible with no middle ground in sight. I set up my service (or so i thought) as a tmobile one account (with all taxes and fees included in the price for a flat rate) and I got signed up for a different plan entirely. I called and spoke to a manager at t-mobile customer support that understood and she gave me a bill credit that was guaranteed for the life of my service (or at least that's what i was told)...and this is where the problem began It is two years later, I still get the credit every month, but this is only after I spend an average of 3 hours per month on the phone, explaining why I get the credit, agents telling me they see so history of a credit, the credit is expired, they can't see the original call and so on...they also have a habit of hanging up on people or cold transferring customers back into the general call queue when they are supposed to be transferring you to a supervisor. When you actually do speak to the designated supervisor you were trying to reach and complain about the other reps who hung up or lied, the managers at T-mobile show little interest in gathering facts or rep ID's to coach the agents with poor customer service skills. ...all you get is a emotionless 'sorry about that' Luckily I keep notes with names, rep ID's and dates for important calls otherwise they would have screwed me out of my discount and they have tried many times... Weirdly they said they would go back and listen to the original call where I was promised the credit and call me back, so they could get the credit to apply automatically...but that never happened...then after the first year (after I inquired) they said the call was too old to listen to. ...so now I am CURRENTLY stuck in purgatory (as of may 2020) having to call and spend a few hours every month for a $35 bill credit.

Added 3rd line It was supposed to be free Tmobile was not honoring the 3rd line free False advertise Increased the bill Tmobile doesnt care Wont fix it Bad service Bad business

I have been with T-Mobile for nearly 10 years. I have never had a problem with them until recently, due to their partnership with Assurant. Due to an issue with Assurant, I promptly canceled my phone insurance, as I would rather pay hundreds of dollars to repair my phone rather than having to pay for a phone that I no longer have (which I may have to do), deal with Assurant and go through the hassle of endlessly talking to T-Mobile experts again. Some experts are extremely nice and understanding, but others are not helpful and keep giving me the runaround with the issue when I say that I would rather cancel service. Hopefully, I can get my issue resolved because when I can, I am going to cancel my line of service. This ongoing issue has disappointed me and I no longer want T-Mobile to be my mobile carrier.

Tmobile just turned off my phone with this corona virus situation I m not working right now but yes they cut off my phone a bad company

T-Mobile has very weak policies in place to protect people from identity theft. My SIM card was hijacked 3 times in 24 hours. The thieves go into a T-Mobile store and pretend to be you. The employees don’t verify their ID. They don’t verify the PIN on your account. And they don’t read any notes in the system about possible fraud. PLEASE don’t use T-Mobile if you have any respect for yourself.

Still the best service! I've never had any issues with Tmobile

Wish I'd changed years ago, the signal and customer service are so much better than AT&T. They really try to help when I have a problem

Been a customer in the mobile sectiopn for about 13 years. Had some issues but nothing to cry about. Now comes the mistake. The TMobile Bank. Man they need to stick to mobile service and give up the banking gig because they are literally clueless about what they are doing. I won't go into everything they messed up with me but checks made to me declined to deposit, They take a a week to give me my money that is stupid in 2020 the money goes from one shot to the other in seconds not a week. Customer service says the same stupid excuses every time you call its literally a waste of airtime calling them.