T-MobileReviews of tmobile.com

Phone was stolen. I'm disable tmobile had no power to help, useless. So I left and changed carriers after 15yrs as a customer.

horrible company

they lie to get you to switch to them offer a FREE phone then charge you for it when your first bill comes. when you go in to cancel the plan because of this they try and charge you a restocking fee. and to port your phone number back to your old cell phone another $25 is charged you. TOTAL SCAM DONT GET T MOB. if i could give negative stars I would

After a couple of updates from Samsung I am unable to answer phone calls from the locked screen as I have previously done. I reached out to a TMOBILE representative today, but he was unable to rectify the issue. He then asked if problem occurred after update..he said he inquired about the issue with others and even used Google..he was perplexed. I am not complaining about the representative, I feel he honestly tried his best. I am unhappy with my phone as a whole because it seems to have a few operating issues. I love the Samsung Note phones generally, but I am unhappy that my phone has a short battery life, no matter what I do to preserve it. But having to unlock my phone to answer it is where I draw the line, especially when even the representatives can't fix the problem. I would take this phone back to a TMOBILE store if I could but I am in England. Dissatisfied with Samsung Mary J Potts

I’ve been with T-Mobile for about 6 months now and I’ve never had a problem with them! My bills are always correct, my service is great and whenever I call customer service, they’re always ready to help!

If you're traveling a lot, I would recommend T-Mobile. Their international plans are the best on the market, whether you're in the US calling out or vice versa!!

the service has went way down hill since the merge with sprint. the prices of the plans have skyrocketed and seems like it just getting worse and worse my bill is totally misleading and not easy to deciphier. they have not posted all payments to equipment i have finished paying off before the end date and yet it still appears on my bill. they continue to charge me for a device they told me would be free of charge and have not unlocked my phone so i can use it where i want even tho they said it was already unlocked since it is paid for, dont get call backs as promised plus promises made in stores are not to be trusted and that is why i am stuck with an overblown bill for crappy service and customer service/associates in store and on chat have continuously ignored me and muy issusel. also the insurance phone company company they have choses is very hard to work with m mn

I recently switched from T-Mobile to AT&T because lately T-Mobile has been getting really bad. The nationwide outage was the final kicker for me. I called AT&T to see if their service was affected and I wasn't but a T Mobile rep told me that it was all networks. After I switched T- Mobile had the audacity to contact my creditors and credit cards to tell them that my phone number was no longer valid!! Took me three days to straighten it all out with them. Never again will I use t mobile