T-MobileReviews of tmobile.com

I just switched from Tello to T Mobile last week. Tello’s network reception was very spotty. But it was flawless compared to the awful customer experience I’ve had with T Mobile. T Mobile sent me a SIM card by 2 day UPS air to set up my phone. It should have arrived two days ago. But it’s lost. T Mobile won’t give me a credit for that nor a credit for $30 I’d pay to get a card at one of its stores. Meanwhile, I won’t have cell service for who knows how long? That’s a terrible way to help a customer. I’m heading back to Tello.

Now that Tmobile has bought Assurance wireless for low income people I can only assume that it is because the Government contract is very lucrative. It can't be because Assurance has a good reputation for efficiency or customer service, because they don't. I am once again out of minutes with about 20 days to go before reload because Assurance once again changed my plan without telling me, admitted their mistake, said they can't fix it until next month, But offered to SELL ME minutes at 10 cents per minute. When I asked for a Supervisor I was told He/She was "Busy". Two days later and I never heard from the Supervisor. Even though I am low-income I guess I have to try and find an even cheaper phone since I can't have a phone which cuts out whenever customer service in Columbia has a bad day.

I have poor customer service at the garden grove tmobile, no replacement of my screen protector, told to go to another store and look it up myself Talk to 611 on the phone to set up another store to get the screen protector. Pull into the parking lot. Put a face mask on then started to the door or this tmobile. Was stop while opening the door and was told that they needed information or I could not enter the store. I told them it was setup with the main office, they refused me enterance until I give them all the information. While on the phone with 611 I took picture of the tent/table on the side walk(this store check-in) and picture of all the employees that was doing nothing, I was told by the retail associate manager the was was banded from this store for taking the pictures. After hanging up with 611(in my truck) I getting my key to leave the police showed up. This person was no help, did not like me calling 611 or taking the pictures so she called the police, remember I was in my truck and on the phone only. I followed all the rules but this person would not listen to what was already setup. CONTROLLING.

I’ve had T-Mobile for like 6 years now, although their plans could be a little more budget friendly and offer more customer service help at their stores rather than having to call, I don’t ever really run into problems with them- wether in service or billing. The employees are always nice too. Hoping T-Mobile adds more service areas because it does get annoying my calls drop when I drive across town.

Website is the worst. Ridiculous, excessive requests for verifications. This is a stinkin phone, not Fort Knox.

Last Jan. I signed up for a unlimited data plan from T-Mobile, at a store in Biloxi MS it was a pay as you go plan. After about a week I don't have any internet. I call T-Mobile, you only paid $10 I'm told, so I explain that I wanted the unlimited data plan, which is $65. I think I'm all set. We use the hotspot until 1st of April. In may I get a letter from T-Mobile, that I owe them $250. I call, explain that I have a prepaid plan, they check and say I don't. I tell them I am willing to pay half as I did use their service for 2 months. They tell me that I need to close that account to switch it over to the prepaid, and to do that I need to pay in full. I paid, will never do business with them again, and until I die I'll rubbish the crap out of them.

The worst service carrier I’ve ever had in my life and I’ve had some pretty bad ones before this and good ones I will definitely go back to AT&T or Verizon after this experience with T-Mobile. I haven’t had Internet service for over three weeks now I have to stay in roaming just to get calls And when I go to AT&T to switch over my service to them they can’t do it time and time again it’s been over seven days and T-Mobile still has not unlocked my phone and I put in this request over a week ago but somehow each change that I call every time keeps telling me I will put in another request for you it never gets done I’m dealing with Agents that can’t get the job done with their end and they won’t unlock my phone so that I can go to another one I’ve had the Sim card out and done the factory reset over and over nothing works T-Mobile hasn’t done their part and they probably never will so I may just have to get another phone number all together so beware before you ever deal with T-Mobile know that they are the worst service carrier you will probably ever happens so yeah if you don’t mind faulty service consistently

I'm going to keep this short since I've moved on from Tmobile. I switched to them a year and 2 months ago thinking I would get ahead of any issues since they and sprint merged. Boy was I wrong. 3 months in and I get told my plan is now no longer available so we are switched to "magenta" then data stops working we cannot make calls etc. This starts the year long battle, over 100 hours of my time was spent trying to resolve this. Tmobile even swapped phones as they were saying that was the problem. No dice, finally after threatening with legal action I am told that my phones are connecting to a tower 20 miles from my home even though i'm sandwiched between two towers. One less than a mile from my house and another 5 miles east which you can see from my back yard. I had enough and left after more excuses were given. Do yourself a favor, go to Verizon, At&t my current provider, ANYONE OTHER than tmobile.