T-MobileReviews of tmobile.com

I called T-Mobile on 3 occasions to inquire about changing my phone plan and getting a new i-Phone. Each time, I waited forever to talk to someone; I was passed through to a number of TEX, and I was given information that was false and misleading, and I never got a new phone plan, nor a new phone -- although I was promised it 2x. I formally complained to our state AG, got 2 emails from T-Mobile exec staff members with no-follow up, and then received a letter from T-Mobile (sent to AG) with 7 out of the 13 paragraphs false. I'm done/cooked/tired of the run around and corporate incompetence. I will now seek a different carrier.

Don't I'm done!.... I'm Going to Brag about how horrible TM is!! Every time I do an update I lose critical information and important contacts. My brother is homeless, I only have a phone # to contact him. but last update 2days ago deleted his info! I called tech support and I can't make this crap up. 1. 611 tech support... long pause then silence ...NOTHING! Hung up and redialed 2. Got a live person explained to her I am going to cuss I am mad at TM but not you! So I explained to her actually w/o cussing until the end. She says Update was optional. As if its NOW my @#$$% fault!. I then react "What? but before I can finish my sentence...I AM NOT MAKING THIS UP! I HEAR A @#$$% ROOSTER CROW IN THE BACKGROUND (Yeah folks a Cockadoodledoo!)...Yeah TM you just lost my $350 a month. I am so done with you once my account for phones is paid we are done and I usually upgrade me, my wife or my daughter every year not this year!

I could write a book like everyone else but frankly they don't deserve my time. So I will wrap this up very rapidly: Traded 11s for 12s: NO 5g at home as advertised: Stuck paying $850 to ditch or get a signal booster: Got signal booster: signal still bad in many areas and outside: drop lots of calls all over the city: Their 5g is a lie/FALSE ADVERTISING: I lost 11s can't go back: Now stuck paying $850 to get rid of t-mob! If you are faced with the same predicament, go buy your phone direct from the manufacturer. I bought two 13s for a bit over $2k. Sent my two 12s back and got $800 (see where I am going???) I then took the $800 and paid T-mob to get the _ _ _ k out of my life! Went back to AT&T: no signal booster required! signal is very strong even in the Ruby Mountains. Life is good! I have unlocked phones and am free to move from a company if they don't deserve my patronage. If you go with T-mob, you are either stupid, cheap or just don't care about paying for substandard service. Yes, I just called myself stupid! T-mob is a lie and by far the worst cell company in USA or any where else they are for that matter! DO NOT GO WITH T-MOBILE! I assure you it will be one of the biggest regrets of your life! This will not be my only review, I have a couple more places to spread my story!

My We have been T-mobile customers for 16 years and for most of the time the experience was fine. A year and a half ago my husband gave me a OnePlus 7Pro for my B-Day, and I loved it. Unfortunately around May of this year (2021), the update to Android 11 caused a cascade of problems: Among others several apps stopped working properly or completely, the gallery would display only part of the images, I had to answer phonecalls on headset or they'd go to speaker, no music player, battery draining, no wifi or no data and a heating problem with 60°C/140°F. Shortly after the situation worsen, until one day the phone got stuck in the reboot page. Went to the store and the reps had no idea what to do. Try contacting T-Mobile in every way, shape, or form (Messenger, phone, Twitter, smoke signals) just to have reps hanging up the phone or disconnecting the chat. Finally on May 5th, 2021 T-Mob (pretending they were doing a favor even when I have insurance) sent a replacement device with Android 10. As long as the phone had Android 10 it was perfect, but triggers were off, and somehow the phone updated to Android 11 and the calvary began again. Fast forward 5 months and 4 more replacements in [06/02/21 - 08/10/21 - 10/30/21 - 11/15/21] ... there was an incident where my husband called and my son answered. I don't know if it was an electric discharge, the damn heating problem or the curse of the Deathly Hallows, the phone flashed and burned his face. Took him to the doctor and got a police report. After coming back home I glued myself to the computer with the idea that somehow I was going to find the solution. Again after approx 5 hours I was able to get a manager by the name of Avhegail. She asked to see the reports and offered to solve the problem by taking the $700.00 (Seven Hundred US Dls) I paid for my OP 7Pro, and put them towards the OP 9 that costs $730.00 (Seven Hundred and Thirty US Dls) which is compatible with Android 11, leaving a difference of $30.00 (Thirty US Dls)) for me to pay. My husband said that T-Mob should pay for everything but, by now I'm exhausted and frustrated. I was diagnosed with cancer 4 months ago and don't have the luxury to waste my time in minutia, so after buying a disposable phone in Walgreens, I went ahead with this "Manager's deal". OMG! I am the biggest idiot on Planet Earth! Of course it wasn't real. I was cheated on and taken for a ride by a conniving witch. After some 5+ hours on the chat, this Because of medical copays, deductibles, lay-offs, etc., I fell behind with the T-Mob payment, so to get the deal I pay the balance and made an arrangement for the rest. And then ask to call me and she did on my husband's phone. Finally around midnight she said the only item left was to to "sign the contract" to approve the process, and I'd receive the device in a couple of days. The smart a** even pretended to "throw in" a free FedEx. However, when I saw the "contract" it said: -ONEPLUS 8 (not 9) -a payment of $110.00 (one hundred and ten US Dls) not (30). So I told her that it was wrong, but the dishonest witch got me by saying that it is to release the device, but my account will reflect the write information within 24/48 hours. I never do this, EVER! Everything has to be almost written in blood before I sign it. Nonetheless I did. My excuse? Chemo and radiation, plus 5-6 hours glued to the computer, physical stress of 3 surgeries, the inability to go and look for an option. Or perhaps the stupid idea of believing that people tend to be honest, truthful and have integrity. Either is useless. Anyway the phone arrived and I returned in the same truck where it came; put stop payment in my credit card and called the darn T-Mob again to reorder the replacement for the OP7Pro. I've logged without exaggerating some 60-65 hours, with the T-Mob minions, and I've learned that: The chit, lie, steal, with cleverness and have some of the lowest ethical and professional estandars I've ever seen;wear down the customer until he/she is fed up willing to accept anything so here comes the phone call to avoid anything in writing pretending to be Your Magenta Team. Now you're in the hook for hundreds of dollars, the wring device and desperately looking for a woman with a weird name in the Philippines. Pathetic.

JUST TALKED WITH AGENT NAMED GRACE. SHE WAWS THE MOST RUDE OF ALL THE AGENTS THAT I TALKED TO BEFORE. SHE WAS A FILIPINO AND SO AM I. LOOKS LIKE SHE FORGOT TO PUT HER MIC ON A MUTE AND TELLS SOMETHING ONLY FILIPINO KNOWS, THIS AGENT DESERVE A WARNING FROM COMPANY ITSELF. NEVER TREAT CUSTOMERS LIKE THAT, YOU HAVE NO PERMISSION TO DO THAT. ALWAYS MAKE SURE TO PUT YOUR MIC IN A MUTE WHEN YOU ARE DOING THAT! THAT KIND OF ATTITUDE IS NOT AN EXAMPLE OF BEING IN A CUSTOMER SERVICE. IMAGINE SAYING BAD WORD IN A DIFFERENT LANGUAGE TO SOMEONE WHO CAN ALSO UNDERSTAND IT. PLEASE ADVISE ALL YOUR STAFF TO STOP USIING PROFANITY!! IT IS NOT A GOOD EXAMPLE FOR ANY COMPANY. THIS AGENT GRACE DESERVE TO GET WAHT SHE WAS LOOKING FOR!! NEVER AGAIN!! NEVER AGAIN!!!

I just don't understand how this company can bill you for a service they can't provide! My neighborhood can not use T-Mobile as we are in a blackout area. BEWARE of this provider!!!!

Never use T mobile. Not only they have a horrible connections but also a horrible customer service. They made an error in my account and insted of repairing their error they refuse to correct it. I should have never leave ATT.

Do not sign up an account with them by providing you ID and SSN. They falsely charged me and kept charging my account. I had to spend a lot of time to remove these charges.