T-MobileReviews of tmobile.com

I would give a minus 1 star. Have never had so much trouble with service in all my life. Customer service is very good but they can't fix the problems

I will give the zero if I can. I'm T mobile customer for 11 years. From March 2021 I just pay the bills and don't have a service at all. Hours spend on hold of with the castomer service. They disconnected me all the time if thay don't want connect me with supervisor . Sometimes thay are connecting me to technical support instead a supervisor. Really don't matter with whu you talking to thay are telling you BS and that are treated me like the idiot who don't know anything about the phone. On April, this liars was telling me that they are having the problem with the tower in my area . After 6 months thay told me, that thay have the problem with 2 towers in my area. After 10 months, thay told mi that my phone is not compatible with 5G, wat is total BS. Funny things is that I bought this phone because was recommended and selling on them website. After they told me that is not working because I don't buy this android directly from them . I never in my life experienced so many stupid explanation by the customer and technical service. The supervisors are not helpful ether. Thy told me also that I need to buy the new I Phon Pro thru them website at store to be able have a service. And this is funny too, because my son did that and still have the same problem wat before. T-Mobile is good right now only in one thing- SACKING MY MONEY. I really don't know wat to do . No service, no calls, massages are not downloading. It is so frustrating. It is right now worst company ever. I'm considering lawsuits to get my money back.

If there was a negative star T mobile would get that. I have had billing issues for two months and have talked to an outsourced t mobile rep 10 times. Each time I have waited 2 plus hours with no resolve. Do yourself a favor and stay far away!!!

I would like to thank T-mobile for employing Evelyn. She's a representative that went above and beyond and fixed an issue I was having almost immediately. I really can't say enough about her level of customer service

TERRIBLE Customer Support!!!! Be prepared to wait 2+ hours sometimes all just to talk to an outsourced clueless agent. What a complete joke.

I have been trying to switch to t mobile for over a month now and i have encountered nothing but rude and unprofessional behavior . every single representative has told me different things, every time i call they foward me or hang up. They tell me to make an account then to calll then to chat then to call then to go to the store . and i told the last rep to expedite my call but they said no and asked which phone i wanted and they said “no they don’t have that: maybe another phone?” what the heck service is that… terrible. go elsewhere

Have never in my life been treated so shabbily. Went into one of their stores to buy some data while I was in the US for my brother's funeral. The man assured me it was great, would work perfectly, that he had me set. NO, it did not work at all. After spending countless hours with customer service and techs I went back to the store as they told me to do to get a refund. HE refused. He told me that I was the one that said it would work great. Me? I barely even understand my phone. I have only had a smartphone for a few years. So after many more hours with customer service, I am assured I can have a rebate, all I need to do is go in a store, any store, and get my refund. Totally different store, a different person says NO, you can't have a refund. I don't care what the corporate email says, I am not giving you your money. More phone calls, etc. I was basically told the only way I could get my money is if I went back to the original store and begged the man who called me a liar for my money. I am speechless. These people are liars and scam artists.

Let me say, I had a Problem, otherwise known as devorce. Had to change my Cell Phone carrier. Little did I know that Trash Mobil Cell Phone at the G mail address com was merging with "Sprint." I had been a member of Nextel then Sprint before the merger with T-Moble. I had a beeper back in The 1990's when a mobile phone meant you had to carry around a suit case. I had a beeper like a Dr.. when every 7-11 had a pay phone out front. Then Nextel.com came out with a practical cell phone, which years later Had Gone Sprint. T-Mobile cell phone, think back to the beginning, what does the T actually stand for? It Is on the tip of my tongue but I can't recall what I called it before? I don't have time right now to tell you the trash of it that I was forced to shovel, but believe you me... As verified by just one of the numerous representatives that I spoke with time and time again, again and again. It was said 4 out of 5 calls to them are by extremely Agrivated Customers... Go Back and Re-Read what was written and it might just come to mind? Let The World And T-MOBILE Realize How We All Feel. One Day Soon, I may have to Format A Website where as everything will not have to be hidden in plain view in order to get the point across. A Large Firm Can Lie To Your Face And Call You Stupid Even Though They Don't Realize That They Are Lying To Themselves, As Well! Merely A Thought That Some Of You Customers May Grasp Once You Meditate On What Has Been Said By Me and Other UnHappy T-MOBILE Customers, Past and Present. I Have Seen It All Over The Years, So I Thought !@@! Let Me Say This, I Had A Conversation With A T-Mobile Executive Associate, Just Below The CEO Level, Where As The Respect That She Allowed. I Will Not Mention Her Name At This Time. She Stated That The Executive Associate Conversation With Discussed Customers Is No Longer Allowed..… Hmmm? Your Call, Verizon or AT&T, Is That An Obvious Choice?$$$+¢¢¢ They Do Have Cheaper Alternatives That "They" Cell Under A Different Name In Order To Fool Themselves as Well As You... Full Pun Intended, lol Peace, Tully Tavares