T-MobileReviews of tmobile.com

Happen to get a buy one get one free when you add and additional line. Was informed by company that I could cancel the additional line after three months. Called in to cancel the line and was then informed that the line have to stay open for the entire length of the promotion. T-Mobile does not inform their customers of this until after the fact.

I lost my phone several months ago, I now have a very crappy device. After paying 20 bucks a month for insurance they want me to pay $250 for the deductible before they'll even send me a replacement. I've been on the magenta max plan the entire time which is the plan for unlimited 5G access. I don't even have a 5G phone

T Mobile is the absolute worst provider. DO NOT USE THEM! They straight out lied about BOTH the package services AND the price. They have the worst service I have ever had across all lines of business. They have on multiple occasions cut our service for a "unfortunate mistake with the system". PLEASE DO YOURSELF A FAVOR AND CHOOSE ANY OTHERN PROVIDER!

I didn't want to give TMobile even 1 star that don't deserve any stars they have disgraced my family abd I our employees and cost us abd our employees jobs by riping us off lying to us making promises abd denying they made them just get more financial gain from us thy cost us thousands of dollars abd hurt our employees familes abd ours more than we amagined anyone with a heart could abd this is to ve continued due to legal reasons I will hold off on explaining exactly how for now as this is our last effort giving TMobile the chance to do the right thing abd I'll tell you why we are considering at&t even though there going through a hard time to be continued

I was a T-Mobile customer for 6 months. During that time I had poor signal quality and poor customer service, so I switched to a different wireless carrier on 10/20/2021. On 11/9/21, less than 30 days after cancelling my account, I received a notice from a collections agency asking for payment for equipment charges and cell phone service charges. What's messed up about this is that I didn't even get 30 days to pay the final amount - T-Mobile just sent me to a debt collector and my credit score dropped dramatically as a result. Because my credit score dropped, I am now ineligible for any of the loans I was going to apply for to help grow my business and buy a house. I paid for the cell phone charges already and we are settled there. I also spoke with T-Mobile customer service today to discuss the bill I received and see if we could come to an agreement. Both Alice and Jessica from T-Mobile customer service claim that they don't have anything in their system about my bill going to a debt collector and refused to work with me in settling this matter. I left T-Mobile because they claim to be a customer friendly company and are not. The receipt of a collections notice plus the poor interactions with T-Mobile customer service after switching to a different confirms that they are not the customer friendly company they claim to be. After this experience, I will never do business with T-Mobile again.

I have called TMobile service three times to get my home internet fixed. The first time they had to escalate the issue. I was told I would get a callback. I did not. I called back. They told me my ticket had been closed and that the issue was "my router placement" which it is not. When I called a third time, they locked me out of my account by putting my pin in wrong 8 times in a row... I was told I would get a callback. I did not. I regularly get speeds of 5 mbps and lose connection frequently throughout the day despite being very close to a TMobile tower in Washington DC.

As a company I feel tmobile has a lot to offer. For starters they're customer service is friendly and helpful; the deals; they have are fair; and the internet service on paper is a great idea. Sadly that on paper statement is where alot of my problems with this company starts. First off the wifi signal for the internet and phone is weaker than advertised I mean I can understand when the weather is alittle hotter or colder than expected your signal slowing down Abita but not from the hours of 10AM to about 2PM nearly every day. Now sure I use LTE instead of 5G like everyone else however being that LTE is still somewhat new I feel I should be getting at least a little more signal stability. Now when it comes to the home internet this problem may be due to over heating of the gateway system as the only time I can use it is at night before it starts to buffer and go out in the morning. Also tmobile needs to be better on their billing as I lost $$140,00 because my payment for both my phone service and internet didn't go through and I wasn't 8nformed of this fact until five days before my bill was due. Now to some people who have disposable income this might be fine however if you live check to check this can really mess with your money plans. Overall I'd recommend tmobile home internet as a budget internet buy for people looking to cut the cord from the cable companies if you can live in a 5g area. Sadly due to the signal issues and the high cost of service I can't recommend the phone service as metro pcs is high as well but has a better overall signal.

0/5 T-Mobile ont beau avoir fusionné avec Sprint tant qu'il n'auront pas de vrai service technique seront toujours dénigré, le pire c'est que Sprint n'assume pas ses obligations envers leurs clients du fait qu'il se cache derrière T-Mobile ! Et oui là où un opérateur vous désimlocke votre mobile, tel stipulé lors des vente, eux préfèrent ne pas respecter cette condition afin de brider les consommateurs sur leur réseau ! Si besoin j'ai une copie de la transcription qui a eut lieu aujourd'hui avec Laeticia C au service chat se disant travailler pour le service technique de l'enseigne et qui après une bonne heure d'échange a finit par mettre fin à cette discussion Je vous déconseille d'acheter un téléphone provenant de chez eux, Vous les reconnaîtrez avec la lettre U sur la référence modèle du téléphone exemple chez Samsung smg930u au lieu de smg930f pour la référence dédié au marché français Si besoin ...