T-MobileReviews of tmobile.com

O stars find another carrier customer service is horrible

My family plan from a competing wireless company was recently moved to T-Mobile and during the transfers, one of the customer services reps did not port one of the family numbers properly resulting in the other competing company quietly keeping the account and billed for the month of Aug-September that the phone was never used. We had two different bills from two different companies for the same phone. How convenient is this? We ended up paying the two bills but I am writing this review to let T-Mobile and my fellow Americans know that this is not an acceptable business practice. More importantly, we, as customers should be even more VIGILANT and check each and every step methodically so that these behemoths don't resort to wrongful billing practices... The amount of money I overpaid could be someone's grocery bill for the month..... I am very upset and would like to speak to any T-Mobile manager or rep if they want to verify and understand what happened. If not at least I would let the world know what is happening so that they can be well-informed consumers........ Without consumers like us, these companies don't Exist. We must remember that....

T-MOBILE IS HORRIBLE!!!!!!!!!

20 years with this company. I was there when they were called VoiceStream. I recently ask them to assist with a device upgrade afforded to new subscribers and they wouldn’t budge. The disloyalty is damning. I am ending my relationship with them at months end. They only value profits over people. Buyer Beware!!!

good operator, perfect signal everywhere

Such a bad experience just happened with the customer service. Over the phone, I was told that I could do buy one iPhone 12 Pro max and get the second one free. After 1 hour of running MY CREDIT with all my information and setting up the account, the agent realized that it was not free but the second one is free up to $730.  I was also told that I cannot take advantage of magenta third line promotion as I was getting the BOGO promotion. But turns out  I could. Such a horrible customer service, even the supervisor was not really helpful. Not recommended! I suspect there is a potential identity theft happening within their customer service.

Twelve years and multiple family accounts later I have nothing but praise for this company, who really took care of me over the years. Nothing but praise!

We have joined the T Mobile family plan and couldn’t be happier .. 🥰 Seniors over 55 years be aware of TMobile’s Meganta plan & buy out plan that too with no contract . Love my TMobile Tuesday App , Yay ❣️ Kudos so far 👏🤝👏 I gave you a 4 star because it has only been a month , so it is a watch & wait ! A big shout to my local T Mobile store manager Shawn Sutter’s & his Team @ Chester Road Square, Avon , Ohio 🙋‍♀️ 🇺🇸 🙋‍♀️ They made my transition from AT& T so easy & helped me every step of the way. So far no more missed or dropped calls & no eve’s dropping & hacking either .. Shawn, my family & I , we wanna thank you for helping us find what best suits our needs 🙏🏻 A foot note:- My monthly bill came higher then they promised/ assured me . Did call TMobile Customer service regarding this & will definitely follow up with my Avon TMobile ASAP . Hopefully Shawn Sutter’s & his team will take care of it 🙏🏻 💗 My TMobile Tuesdays ❣️ Got my first freebie 😘 Off to the lake with my Kool Beach Towel 🏖😎🏝 Well, putting me on hold is not gonna help me get to Lake Erie 😡 Maybe u r in bed with AT& T 🥵