T-MobileReviews of tmobile.com

T-Mobile IS NOT Worth the Service as Customer Service is Incompetent!! My internet service has been interrupted every month since I obtained service on 12/09/2022. Initially, I signed up for both internet and phone service, but my phone plan was paused until I was able to switch from AT&T. Unfortunately, AT&T would not release my phone as I still had a balance. T-Mobile continued to charge monthly for a phone service I did not use and interrupted my internet service for non-payment. They then charged my account for the entire amount. I called several times for them to reimburse me for the invalid charges and cancel the mobile service. I received a reimbursement but they continued to charge me and interrupt my service every month for non-payment. I am on the line with outsourced customer service once again and at my wits end with this company. If I have to deal with this every month because they don't know how to stop charging a customer for a service they do not have, T-Mobile is not worth having!! Please save yourself time and money and stick with Xfinity, Spectrum or any other service provider. I promise you, you life would be so much easier.

I switched to their wireless phone service. They agreed to pay off my phone from AT&T that I owed about $750 on. After I was signed up, they told me it was a reimbursement program. They made me apply for the reimbursement multiple times. They made it very difficult. 6-7 months later, I still have not been reimbursed, even though they approved the application 4 months ago. It is just a scam! They are not going to reimburse me. Don't be fooled! I read several reviews with the same complaint. Just A Scam!

I had my phone stolen this morning while traveling internationally. In turn, I asked T-Mobile to suspend the phone line. I expected to be able to re-activate the phone number this afternoon. However, when I called T-Mobile, they said I would only be able to re-activate the phone number by sending a PIN code to the original (stolen) phone. I was told I could go into a store to re-activate the line. However, T-Mobile doesn't have stores internationally, and I'm traveling internationally for the next 3 months.

I can't understand why they offer such a bad service once we accept their terms and conditions. I've been experiencing a lot of issues with my phone specially when I go to the countryside and they told me that their antennas are great, when I've sent them clear proofs that this is not ideal. I would have already switched to another company if I did not have some invoices pending yet.

When I signed up for T-Mobile, they offered $20 monthly discount for automatic payments. Now they have come out and said that in order to get the discount moving forward, you have to give them your direct bank account information or use a debit card only. They are making you remove your credit card protection if you want to receive the discount. Their computer systems have already been compromised and my information was stolen by a lack of due diligence on their part. Myself and millions of others have already had all our information stolen because of T-Mobile. Now they want us to put our bank account at direct risk or face a $20 increase in your bill as punishment.

I never got a call. Never a fix. After spending 2 hours (phone and writing) I was told, "sounds like your phone is bad". This would be the 6th phone I have had to replace in 3 years. I will not do that. I am going to get a "burner" phone, pay off this current phone and find a new provider. I am DONE.

My boyfriend and I went to the T Mobile store at Market City located on Harding Ave in Honolulu,Hawaii. My boyfriend need a new phone and since he has his service and a long time customer for 4yrs he went there to see if they had any specials. When we entered the store there were no one in there and 3 employees sitting down on a table talking story. 2 guys and 1 girl. They didn't acknowledge us or even look up or anything. Do we looked around and prior to that I went there to just see what kind of phones they had available. When I went there they had a few people but the employees were much attentive cause as soon as I there a pretty girl Asian came up to me her name was Jessica.(I hope so) and asked me if I needed help in anything. So I explained to her and she said they had a special on a Samsung phone and since my boyfriend was a long time customer the phone was $100plus he would get 2 months free cell phone service. She said it was in stock. She was very helpful and polite and said to come back if my boyfriend was interested. That's why went there after my boyfriend was done working. But the employees in that shift was rather rude and really didn't care about our presence. So I SHOWED my boyfriend the phone and TOLD him about what the girl told me about the cost and the 2mths free service. Finally one of the employees stood up from their conversation to see if we needed help. It was a young Asian guy clean cut with diamond stud earrings. Anyway my boyfriend said he wanted to buy the Samsung phone right away he said they were out of stock. I said how could that be I just came in here and they said they had it in fact they were the ones that pointed out the special on the phone. He said "Oh who told you that?" and I said Jessica. Than he proceeded to say I have to go and check in the back hang on. By the way I didn't see any name tag and he didn't tell me his name like Jessica did. The other 2 employees didn't even faze them they just kept on chatting away. Than the Asian guy came out and told the other guy to come in the back. The other guy was a local guy I think maybe the supervisor. Who knows cause he didn't interact with us at all. The other employee the girl was a Asian girl with greenish bluish hair was fiddling on her Instagram or Facebook profiles on her phone. I was sitting down just observing what kind of employees that work for one of the well known cell phone providers in the USA the kind of service.WOW!! Unbelievable!!Finally after 10mins they both came out from the back with the phone.The Asian guy told my boyfriend "Cash or charge?" My BF said cash the guy gave the receipt and said he'll set up the phone and transfer his info to his new phone. So my BF gave him the old phone and the Asian guy was doing his thing.He said that my BF phone wasn't fully charged so it had to be a certain percentage in order to do the transfer. It would take a little a longer. So he began to do whatever and all this time the other 2 employees never interacted with us. So as we were waiting 2 Asian men came into the store, well low and behold the employees stood up snd greeted them with such a warm welcome and knowledge them instantly. Right than and there my BF said let get out of here. In phased. I said fine, he told the Asian guy give him the phone we were leaving. He replied yeah ok you can finish it at home. He say Thank you or anything else about the phone that it didn't come with a charger just nothing. But did they cater to those. 2 older Asian guys.Thank God my service is with Verizon. I get better customer service in person and on the phone. Overall the worst service ever!!! **Just a reply to Jeffery My BF has always paid his bill on time in fact his plan is a pre paid plan for 4yrs furthermore we aren't rude people we always treat people with respect and be courteous cause that's how we were brought by our parents. We aren't low life people. If anyone were and was rude it was the employees. Maybe cause we didn't buy $1000.00 phone....Oh well it is what it is...

Absolutely excellent customer service. It is due to my customer care team that i will not use another cellular company. I've seen the bad reviews and it's sad that you put in a bad review because you were late on a bill, and they wouldn't waive a charge. Or you make some mistake and lower the rating for a company. I wonder what they would rate you as a customer? I use Tmobile Money to pay my account, get lots of lines, lots of phone. Hard to believe it's been 13 years since I got my daughter a sweet sixteen phone. Love TMo