T-MobileReviews of tmobile.com

I have had the T-Mobile 55+ plan for over 5 years. After the first year I was notified that I needed to come into a store and show proof that I qualified for this plan. Okay, things happen and mistakes are made so, I went into a local store and showed them my license and they made a copy. Settled right? No and the following year I once again had to prove that was NOT getting younger and still qualified for the 55+ plan. Needless to say I was rather frustrated but I was assured that this time everything was taken care of and I would not need to do this again. And it seemed be resolved as two years passed without an issue. That is until a few weeks ago when I received a text asking me to ring proof (of age) into a local store in order to keep my discount. At first I thought it must be a mistake so I called customer service but was told I only had one option-I have to go to a store and show my proof. I said no, I am not doing it again. I requested a manager. His resolution? I could FAX or mail it to them. I am still not happy but, fine, okay. Then, several days later I was contacted by a T-Mobile rep in response to a review I left. This young man named Mitchell told me "I am showing your account has been updated. I do not know why you are getting those messages." He assured me (yeah, I know) that everything was fine with my account. Then yesterday I got a "Last chance to keep your current plan" text requesting I visit a store with proof that I am not a female Benjamin Buttons! Once again I called customer service, this time speaking to a lovely young lady named Devone (?). At first thought she must be a recording or a parrot because all she did was repeat the same sentence over and over. "All you have to do is take your license into a store." No matter how many times I said no, I will be inconvenienced again. She would not hear me and just kept repeating herself. And, when I asked for a manager or supervisor she actually refused, stating "They will just tell you the same thing I have." Then she actually said to me "You qualify to add another line if you have a smartwatch or want to add someone. Would you like to do that?" I could only laugh and I said "Do you not see how asinine it is to aske ME that question considering why I have called?" I am a telephone customer representative myself, I am actually on our leadership line which means I handle mostly complaints and troubleshooting and I would never, ever treat a customer like this. There was no assistance, no offer of assistance and definitely no empathy or understanding. So now I get to spend my weekend finding a new cell phone carrier.

My credit card evidently got observed somewhere during a visit to Chicago. The card company stopped it when someone tried to use it twice with only 2 digits of the security code correct. Happened just as my T Mobile internet bill was due. I went and made a 1-time payment on their site and later set up autopay, again. Got charged a late fee, not at the time but on the next month's bill. No one day warning, no nothing, just an immediate late fee. These guys are like the hackers when it comes to grabbing my money.

They have the worst Internet service ever. We had more interruptions that I can count. They may be inexpensive but I guess you get what you paid for. I can't tell you the number of times we had to unplug, re-plug, unplug, rep-lug, on and on and on because of interruptions. And as for their Customer Service Dept., excuse after excuse after excuse. Ever offer a discount for the month, or a free month, NO. And now we find that even though we discontinued the Service just 8 days after our last payment period, we have to pay for the entire month as they don't pro-rate the service. And that's the same as our cell phone service also which we discontinued. So I have to pay a full month's bill for just 10 days of service. BIG TIP, GO ELSEWHERE EVEN IF IT COST A LITTLE MORE. Like I said, I guess you get what you paid for.

Just try to stop services. What a run around. They say they can provide coverage (nope). They say they will cancel service (nope-will continue to bill you when you cannot log in to your account because it is CANCELED). make you jump through every hoop to cancel and then say "oops something went wrong, try again later)

T Mobile charged me and raised my monthly fee the next month after I disconnect service. It went from $50 to $69. When I complained about it they are now going to refund $19 of it saying that I owed a partial payment or some crap. It's been almost three months and I haven't received my partial refund. They're very deceptive and have totally terribly unreliable service.

Wish I could give Zero stars. The reps over the phone do not listen and are useless. I get that English is not most of the reps’ first language and that’s okay!. But It is not okay to be unable to comprehend the billing error even after explaining to them the issue several times. Never dealt with such bad/incompetent reps. Spent an hour explaining to them that my bill was wrong - that they were charging me for a device I didn’t receive. The reps suggestion was to go their store in Bellevue, Washington. I AM ON THE OTHER SIDE OF THE COUNTRY, YOU STUPID CHICK! The rep was literally looking at my bill for the past thirty minutes and knew where I was calling from. SMH.

Their promotional phone offerings are scams. Beware ! They know they have you and will cancel the promotion after the fact. I have been on the phone with them 4 or 5 hours over the past few months. I was promised an upgraded phone to send in my working phone! Ha You can never get a supervisor, never get the same person and Never get anything corrected. I have been a loyal customer for 7 years, 3 lines, numerous phones and have never received a promotion, but did get scammed and they do not record the discussions because if they did they would know I was scammed. Don't use them!!!!

I am very very displeased with this company. I was with them from the beginning, my first cellphone. Was mostly satisfied and felt brand loyality -- which was stupid because they felt no loyalty to me. Did absolutley nothing to try to retain my business, no phone upgrade, nothing. Then they charged me a $36 cancellation fee because I switched mid billing cycle. Apparently those were the terms I'd signed up for 20 years ago. I had no idea! Newer customers are not subject to the penalty - but I was punished for cancelling. They would not refund the penalty, not a lick of gratitude. THIS COMPANY DOES NOT CARE ABOUT YOU. Probably none really do - but this felt appauling to be so devalued and subject to penalty. Very sour grapes here.