dwgaughn
Very disappointed with the bait and switch promotion
We had been T Mobil customer nearly two years, and very satisfied. My phone quit working, and went in to get a new phone. We are on the Essentials plan. I thought I wanted a Samsung phone. The salesman pointed out which phones were avaliable under their promotion, where I would pay monthly, but would receive a bill credit for the same amount, thereby the phone would be free. He explained how sometimes it takes a couple months for the bill credit to show up. After four months with no bill credit, I began inquiring about it. I first called the customer care who told me I was not elligible for that promotion. After two trips to the store, and them telling me they would get it staightend out, they now tell me I was not eligible for that promotion on the lower cost phone plan. Of course, now I am stuck with paying for the phone. They don't provide a receipt for the in-store transaction, and of course they don't remember our conversation from 5 months ago. There was no question what plan we were on when they told me about the promotion. I call this a bait and switch, or dishonest salesmanship, not a misunderstanding. When we moved to T Mobil, we signed up for their referral program, and referred several friends. They also never followed through with their incentive for the referrals. The phone reception, and reliability has been fine. I will no longer refer friends, as they cannot be trusted to follow through on their promises.