T-MobileReviews of tmobile.com

I wish I could give zero stars. I have been with T-mobile for some years, recently I wanted to just replace my phone and went to the store, at the store I was told I was eligible for a promotion, Netflix, AAA, and Apple TV and that the increased cost of my phone would be covered by T-mobile paying for these services, DO NOT LET THEM FOOL YOU, for Netflix I had an additional member I asked if I could still keep my same plan and I would just pay the additional cost, the answer was yes, LIE, IF YOU LINK YOUR ACCOUNT YOUR ADDITIONAL MEMBER IS DELETED, Same question for AAA I asked if they pay for the basic plan and I can upgrade, answer YES, NO IT'S A LIE so I end up with basic, I didn't even try for apple TV. I was also told that 3 trackers would be provided to me free of charge, when I asked if there was any cost at all since I did not need trackers I was told NO, LIE, THERE IS A $6 PER MONTH SERVICE CHARGE. When I contacted customer service today to try and understand why my bill was so high, the answer was "well you didn't link your netflix etc.," well you never told me that, I thought I was just being provided a rebate to cover the costs of netflix, AAA and Apple against my phone, then when I asked about the tracker I was told of course you have to pay for the service, we are paying the cost of the trackers, when I said that I had asked and was told it was free and that had I known I would not have taken them I was told you are past buyers remorse now sorry, what else can I do, well not charge me for something I never wanted, sorry I can't do that. Worst service ever, it's time to look for a new provider who does not offer perks that are not really perks and lie, just let me exchange one phone for another and don't make me think like your giving me a deal.

I am very displeased with the service! I was in need of more high speed data exceptionally as I am travelling this month, but didn't want to change my plan. I have talked to a T-mobile helper via chat and to another in a store to request to help me add high speed data to my current prepaid plan and no one helped me. The person in the chat said I needed to call customer service BUT GAVE ME A WRONG NUMBER which was not active. The person in the store said they could not just add data to my line and began insisting that I upgrade my plan to a more costly one, saying it was the only way they could help me get more high speed data. I didn't want or need to upgrade my plan as I normally never use up all my data, it only happened this month due to a long road trip during I needed google maps constantly. I later found out by myself that there is an option in the t-mobile website account called Data pass, that allows to add high speed data WITHOUT UPGRADING YOUR PREPAID PLAN. I had to figure it out on my own, no one from T-mobile mentioned it or tried to help me with my specific needs, I only felt like they were trying to make me subscribe to a more costly plan. This is the worst service from a phone operator I have experienced in my life. I am shocked.

I have been with T-Mobile for a number of years. Whenever I had a problem, I went into the store and had great customer service. About a year ago, I was told that I was not allowed to do that anymore. I was told to call 611. It is impossible to talk to anyone. Wait times are terrible. I have been lied to about what my bill would be & it is always much higher than what I am told. Today, I decided to text in and request all my bills be sent to me the old fashion way by the mail so I could see how my bill is determined. Response: why don’t you contact some other department so they can help you. I asked if T-Mobile refuses to send out paper bills and she refused to answer that question. I asked if she heard this motto: the customer is always right? She would not answer. I just want to see how my bill is determined or to see a paper bill. Customer service is very poor and I feel like I am not wanted as a customer any more so I give them 1 star. I have a cervical spine injury from car accidents and need to keep my neck relaxed. My poor neck is very painful after this & my spinal cord impingement is awful.

I recently switch my line to T-Mobile. They offered me a new phone which I accepted. Being that I lost a portion of my income, soon after; I could not afford the monthly payment of 90.00 plus insurance and taxes for one line. Therefore, I returned the phone 9 days later. They charged me $75.00 re-stock fee. After I closed the account, they made an unauthorized charge on my account of $75.85. That is a total of 150.85 just to close the account before the 15 days. Then I was charged by my account for an overdraft fee. Total penalty of 185.85. I believe this is unjust as well as a rip off. T-Mobile should be ashamed of themselves. The customer rep. Tiffany stated she could not do anything about it; I asked for further assistance. she said everyone else had the same answer for me. Again, I spoke to her about the dissatisfaction. I called today and Tiffany assisted me. they said it was the policy they could not refund the unauthorized charge, because the autopay was still active. and they decided to charge me for a whole bill cycle when I only had the account open for 9 days.

I came from another company and I lowered my bill with t-mobile and every time that I go out the country everything works smoothly.

I wish I could rate zero stars. Not only was internet coverage terrible, they 1) never gave me my 50$ promotional credit from sign up 2) were supposed to reduce my bill in lieu of participating in the government internet program and instead INCREASED my bill 3) continue to charge me after my account and auto pay were cancelled All for nearly unusable internet service. I will never use another tmobile product

Good for Mobile Network up to 125 dollars per month at maximum. But not good at selling phones that are locked when they should have asked, "Do you want to unlock your carrier?" Go with Amazon or Best Buy for new affordable phones.

I do not recommend it at all, bad signal, they do not solve problems my rating 0