T-Mobile is listed under Computers & Phones.
T-Mobile (tmobile.com) has 703 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Richard B.
I am being billed and I returned the equipment. The representative in the Phillipines put in the wrong password and I do not exist. I do exist for auto pay. It is like being eaten by a SHARK.
Garrett J. Terrell W.
I lost my iPhone and went to T-Mobile, they charge me $525 after insurance unlike sprint who charged $75 for insurance replacement. The second day the phone broke and happens repeatedly. When I asked to have the replacement, phone exchanged they say I will need to pay another $525. The phone lasted 1 day?!?!? 25 years and this is what you do? I have Parkinsons and rely upon my phone for medical emergencies. I've called 10 T-Mobile's and they are all terrible.
DR CHRISTOPHER R MILLER S.
TMOB has changed for the worse once merging with AT&T all went down hill. Surprise, surprise! There are good local US veteran owned carriers and greedy globalist TMOB no longer has the U.S. consumer's best interest at heart. Horrible experience leaving TMOB after 13 years. AI robots--no joke!--found ways to aggressively hit me hard financially so TMOB can make more profit. Take it from me, not worth it!
Frances W.
The customer service of their store in Baltimore was pretty poor. They did end up helping me fix my issue, but it was't the best experience.
Rebecca M.
fantastic fantastic fantastic fantastic fantastic fantastic ...
DK
T-Mobile is one of my favorite company! Sure, they got ups and downs, but they never refused talking to me to find a reasonable and fair solution. I do like to say that T-Mobile is an absolute leader for their customer service. And American companies need to learn from T-Mobile how to serve American public as US has lost service quality long time ago! Cheers T-Mobile !
Gina D.
SALES PERSONAL are nothing but LIARS. My roommate and I were shopping in Walmart minding our own business. Two gentlemen approached us and told us they only had 2 phones left for less than $2 each. So we went to their little setup. There we were told our cell phone bill would be less than $50 each with unlimited everything and if not happy, our new phones would be unlocked in 30 days and we could then use them with any cell phone company. We both started getting bills for over $80 a month plus charging us for the new phones. All these lies have caused me to lose a cell phone number I've had over 25 years. That's a long time to have same number. On tv they were advertising unlimited for elderly for $25 monthly but yet wouldn't give me that rate. Now I have no phone, very sick and owe this company almost $600 which I cannot pay with a fixed income. I was happy with company I had. And would of stayed there had they not LIED to us. Then T-Mobile acted like I was one lying. AND our phones are now locked and can't be used. Be careful. They will LIE to you just to get your money!!!!
Eleazer
I’ve been in the cellular business since 1985. I was considering switching to T-Mobile mainly because of their rates and promises. When I read the reviews. I couldn’t believe that every single review was one star. I’m absolutely not and I probably never will use T-Mobile for my service. Thanks for the review people. You saved me a lot of headaches.
