T-MobileReviews of tmobile.com

Worst Experience Ever...

THEY ARE THE MOST UN TRUSTWORTHY COMPANY GOING SO FAR. MY WIFE AND I HAD RECIEVED AN IPHONE 15 THIS PAST YEAR AS WAS OFFERED IN A PROMOTION FOR FREE!!!! WE PAYED FEES AND TAXES AND OLD PHONE UP FRONT AND THERE WAS TO BE NO CHARGES AFTER. WE WENT OVER AND OVER AGAIN WITH THE REP ON PHONE TO MAKE SURE. THAT PERSON GARUNTEED US OVER AND OVER OF NO ADD ON CHARGES. MONTHS DOWN THE ROAD I SEE SIGNIFICANT CHARGES WHICH LEAD TO PAYMENTS FOR THE PHONE. I WENT BACK AND FORTH WITH THEM FOR THE PAST YEAR AND THEY STILL KEPT TELLING ME IT WASNT PART OF THE DEAL. NOW SUPPOSEDLY ALL THE CONVERSATIONS ARE RECORDED AND SAVED FOR REASONS SUCH AS THIS. ALL OF A SUDDEN, THEY HAVE NO INFORMATION ON ANY TRANSACTION HAPPENING THE WAY IT DID. SO, IN THE END I GOT SCREWED WITH PAYING OFF THE PHONE AND I CANCELD THE ACCOUNT DUE TO THE FACT OF NO ONE CAN TELL THE TRUTH AND THEY ARE A MONEY HUNGRY COMPANY LIKE EVERYONE ELSE. IN THE LONG RUN DON'T BELIEVE ANYTHING THESE COMPANIES TELL YOU AND IF YOU DO GET A WRITTEN DOCUMENT BECAUSE WHEN I ASKED FOR THE PROOF TO BE SENT TO ME, THAT WAS NOT ACCESSIBLE ANYMORE EITHER. THE WORST SERVICE ALL AROUND!!! NOW I KNOW WHY VERIZON CHARGES MORE FOR BETTER SERVICE.

I signed up for T-Mobile in June 2023. By December, the signal was terrible, so I tried to cancel but couldn’t access my own account. After months of frustration, I finally got through in April and suspended my account for $10/month. Then on June 8, they hit me with an $89.47. charge out of nowhere! I hadn't used their service since January, yet they still billed me $105.21. Customer service offered a useless credit instead of a refund. T-Mobile is a complete scam with hidden fees and awful communication. Avoid them like the plague!

T-Mobile has the worst customer service ever! They don't even want me to sign up for service. I've tried establishing service via their website numerous times. Every time the website returns a random error message. Customer service couldn't help me on the phone, either. I ended up going with Verizon instead.

My wife and I have been T-Mobile customers for several years and in 2022 decided to upgrade our plan to the Magenta plan for seniors 55+. At the time they were offering a Buy One/Get One deal on Samsung Galaxy phones for anyone who upgraded to a new Magenta plan. They also guaranteed a price-lock on the Magenta 55+ plan, promising to never raise rates for life if you signed up now. At the T-Mobile store we were told we were eligible for the free phone, and signed up. When we received our first bill it was much higher than we anticipated. Turns out we weren't eligible for a free phone and now had to pay for both phones, each costing $800. Only answer we got from T-Mobile was "we're sorry for the mistake." WELL "SORRY" DOESN'T PAY THE BILL!!! AND IF THAT WASN'T BAD ENOUGH, T-Mobile is now going back on their price-lock guarantee and raising the rates of their Magenta 55+ plan, a move that affects countless senior citizens across the nation. In my opinion, this company has zero integrity. Steer clear of T-Mobile.

I've been having the worst experience with T-Mobile My calls have been dropping for months I call T-Mobile and they sent me a new SIM card It didn't work. They decided to change and do esim and it was worst and they tell me they were going to give me a new phone and then I didn't receive it. So I called T-Mobile and they tell me they don't know what I am talking about and I never get a new phone and I spend hours on the phone with T-Mobile. T-Mobile doesn't care about their customers just money. It's Wednesday June 12/2024 and my calls are still dropping!!!

Tmobile is the worst! Do not use them as your carrier. They have the worst customer service in the business today, i mean the worst! Useless! Nothing but lazy, incompetent, ignorant, lazy people working there! I cant say enough bad things, because they do NOTHING correct and they dont care to as well. Their equipment provided is the worst, absolute junk mailed out to customers. Their service is the worst, issues with every tower used by cell customers. Everything that can go wrong with cellphones, will go wrong, when using TM. ANY carrier would be better than Tmobile!!!

I purchase home internet went inside store they charge me $150.00 but only put 30$ on receipt tried returning equipment because couldn't get to work found out the workers been stealing from the customers the store located Tallahassee Monroe Street they wanted to trespass me but couldn't they was wrong so please look at your receipt and make sure your being charge the right thing