T-MobileReviews of tmobile.com

I called T-Mobile on 07/21/2024 at approximately 12am because I was having problems with T-Mobile's Digit service. The representative disconnect the sim card to one of the phones on my account without permission and without telling me what she was doing. I am unable to contact the phone and was on the phone with customer care and tech support for over 4 hours today (7/21/2024) trying to resolve the issue. The phone is still not working and I have not been given any solutions to solve the problem.

Bait and switch 5G internet. Advertised as $50/mo. Billed as $65/mo. This is an illegal practice of false advertising. Spent hours on the phone arguing with them. Horrific experience. I cancelled within 15 days. They are continuing to bill after cancellation within 15-day trial. Absolutely insane.

Tmobile is the worst cell carrier doing business today. Everything that can go wrong with a cellphone, does with their service. I switched to these crooks 2 years ago and it was the worst decision I ever made. In less than 2 yrs, little over a year, they have mailed me a half dozen phones, and none have worked. That alone is proof of how lousy this company is, because samsung makes great products. Every one of these phones was a samsung, so to continue to have issues simply means the carrier sucks, and I have confirmed this with people that work in tech support. I've actually had people working for tmobile, tell me that tmobile has terrible service. The customer service and tech support are the absolute worst. I mean bottom of the barrel people they obviously hire. There are NO 2 employees that ever agree on anything. Everytime I report an issue, I get a new employee giving me new advice. I'm convinced they have no clue what the hell they are doing, nor do they care. I can't imagine why anyone would switched to tmobile today. I had not read reviews like mine, or I would never had made the switch. I was with Verizon for decades, and I only left because I reached a point of needing new phones for everyone om plan, so I decided rather than spend thousands of dollars I would give atnt a try. I tried them for 1 month, only to learn that I had been paying more for everything, the phone, the service, etc, and that is when I decided to give tmobile a try. Worst decision I ever made. As soon as I'm due for new phone I'm switching back to Verizon. The latest in the longest list of scams by tmobile is when the crooks called to apologize for their continued dysfunctional service and they offered me a free iPad and cell watch. Now keep in mind, I'm only being offered something due to their continued poor customer service and cell issues, and to keep me from leaving them. I informed the crooks in the customer service department that if I accept these 2 items, would I have a cost. Turns out there would be a big cost upfront and then a monthly cost as well. I informed the incompetent employee, well seeing how you can't give good cell service, why the hell would I agree to more service from your lousy company?!!! What would be good customer service at that point, offer something else, or at minimum fix the darn cellphones. Nope, I was offered NOTHING else, the cell service still sucks and I never heard back from tmobile again. That make any sense to anyone else...I later learned that tmobile received free ipads n watches for promotional reasons, so they were giving them out when they drop the ball, which for this lousy company is on a daily basis. That means they were not actually doing anything to show they cared, didn't cost them anything, they were just trying to pass something on because they know their incompetence means they will never have good phone service, and don't actually care enough to make a customer happy. The fact that I never heard a word after this,AND my cell bill went up in price, shows what crooks they are. That's another lie from tmobile, which promised the plan I picked means the bill will stay the same every month. This is the worst cell company with the worst tech support and worst customer service. You would be very foolish to give them a try, they really suck. Oh they also use to allow customers to put cell bill on credit card, which helps customers earn points or earn airline miles, etc, but now the crooks at tmobile force all customers to pay from checking account, which means I actually lose money using them as my carrier. They get worse and worse, the longer they are in business!!!

Bait and switch on 5G home internet. Online it says $50 a month including all fees if on autopay... you get the bill and it's $60... I am told that the bill is supposed to be $60 yet the website shows $50. So right there is an extra $120 a year I was not expecting I will pay for them. Then it shows that there is a $200 prepaid Visa that you apply for... well when you apply for it the amount is only $100.. because the person on the phone gave us a diffrent Promo code number.. . yet the website says $200. What the post online is a LIE. and it's to get you to pay for their service, but they do NOT honor what they advertise. I see $220 difference now between the card and the bill for a year. However, the speed is good on their device.

I spent over 6 hours trying to file a claim. Just because I did not understand one work in a statement from a overseas call sentence, the man said rudely if you would listen to me .... really I did good understanding any of that statement. Then the man hung up on me. Thy transfer you to so many people. I have had trouble with this company from day 2. My opinion do not go under any contract with them. They think they have you. However they do not. My service drops calls and or when i try to make calls i often get i have no service and I can only make 911 calls. My phone has always been paid. If there was a empty box for zero on the stars I would have hot that in stead of giving 1 star. But from what i can tell on this review system they only rate a 1.7 . Now on to write a google review and any other reviews I can write. My opinion DO NOT sign any contract no matter what so called free stuff they say you get.

Store 9105 Pineville-Matthews Road, Pineville,NC Store mgr George Shaffar and rep Josh Rodriguez are wonderful examples of how a CSR should treat customers. Their product knowlege and caring to meet customer needs is un-matched by most businesses. mKeep up the good work.....they work at T-Mobile store

My husband and I had our cellphones on a business account with a now former business partner. That was our first big mistake and we own it. My husband's iPhone belongs to us. We bought it from Walmart and used it to replace his previous phone on the same business plan. Our former partner decided to disconnect our phones. As the actual physical iPhone belongs to us, we went to a Metro store to reconnect it in our name. We were told that they couldn't help us because the phone was reported stolen. How? I have it in my hand and I have a receipt to prove that it's mine. They told us to go to a T Mobile store. We did and they said we had to go to a "Corporate" store. We went there and they said we had to call the 800 number. How can I call without a working phone??!! At the end, I had to go back to Metro and connect a new phone because no one was able to help us. The gentleman at the Metro store tried to help us by calling the 800 number for us but they were no help. They said they needed to speak with our partner as it's his account which I understand. The man from Metro told us to try the Apple store so we might do that.

The customer service told me fake information to switch over to them. They said I'd get Netflix for free, apple tv for 6 mo, and that they'd pay my phone off to switch over. and NONE of that was upheld. Once I switched over another rep told me theres no netflix, and Apple TV and that I had to pay my phone upfront in full, then they'd reimburse me! So now I'm in a mess trying to switch back to Verizon. A Verizon rep also told me the way they switched me over was alarming because its not the way it should be done... they never had me sign a contract... and switched me from verizon to t-mobile telling me they would cancel the verizon plan. And guess what... they didnt do that either! The All they've done is cost me more money and 10 hours of my time stuck with people trying to reverse everything! The guy who said my plan would be $75/mo with tax included lied because I go online.. to see its $89/mo! Absolutely horrible shady company and their plans are more expensive as well. Dont waste your time.