T-MobileReviews of tmobile.com

Horrible company I went with my wife to get a 5g home internet box, I have a friend that lives in the same town as me as well as that has a home internet box and me myself I have had one. My wife wanted one so we decided to go when we got to the store in Lubbock located on 98th street the staff was incredibly rude stated that our area was geo locked and told my wife she had fuzz in her hair rather than answering basic questions so me and my wife decided to leave. As well as that if we were able to get the internet box we would have paid anywhere from 35 to 45$. Upon leaving the store we decided to call Verizon. Verizon 5g home internet was available in our area, not only that we paid absolutely nothing for the device, hardware, and service. The Verizon employee was extremely respectful and made us feel so much better than the employee at Tmobile made us feel. We ended up getting a 100$ gift card from Verizon as well. Overall I would never ever recommend t mobile home internet, Verizon is far superior and their employees are more respectful.

I used t mobile is my carrier for fourteen years. I always sang their praises, Never had any problems with them. Until I changed carriers. Hopefully, if anyone knows the answer to this, I would appreciate it. I cancelled t mobile on august seventh, They had just taken out their payment on the first. They took another payment out september first, I hadn't used their services and canceled their services on August 7th. But they say i'm even with them now. Does anyone know if they owe me september payment back? Did I mention? I am a seventy three year old woman on a fixed budget ? Thanks Diane, Thomas.

Complaint for Mis-selling by T-Mobile On August 3, I was exploring alternative mobile phone carriers to switch from AT&T and found a promotion on T-Mobile’s website for cheaper monthly line charges. I have four mobile phone lines in total. I initiated a chat through their “Order Now” chat box with a customer service representative. I informed him that I was interested in switching but my devices were locked with AT&T, with about 1.5 years left to pay off. He put me on hold and returned with a deal called “Keep and Switch.” I mentioned that I was familiar with the deal but unsure of my eligibility. He asked for and I provided all my phone numbers and phone models. The customer representative then went off to check my eligibility and returned, congratulating me that I was eligible for the switch. I emphasized the importance of this switch for me, and he assured me of my eligibility. We proceeded to process and complete the order with T-Mobile. On August 4, I paid $2,374.62 to AT&T to unlock my phones and ported my numbers to T-Mobile. On August 7, I ported my lines over to T-Mobile and, following their instructions, waited a few days to submit my rebates to claim back the $2,374.62 from T-Mobile via the link they provided: switch2t-mobile.com. I applied and was rejected on the basis that I had already used this promotion less than two years ago, making me ineligible. I called T-Mobile and spoke to April, who apologized, stating that the two-year rule was not clear on their website and that she had informed their team to ensure future customers are better informed. I told April that while this was the right thing to do, I am now $2,374.62 worse off and was enticed by T-Mobile sales to switch under false pretenses. I also gave them the opportunity to check my eligibility, and the T-Mobile sales representative confirmed it after checking my phone numbers. April said there was nothing they could do for me as their systems would not allow them to override the decision. I explained that this was not my issue as they had mis-sold the service, and I could no longer revert back to AT&T to get my money back. I called again and was connected with Diana, Care Manager at the Birmingham, Alabama office. She explained that the two-year rule is on their website. I informed her that April had told me it was not there before. We looked at the website together, and it took a long time for both of us to find where the two-year rule was stated. I reiterated that I was not informed of this rule and had given the sales representative the opportunity to check my eligibility, which he confirmed. I was not provided with the terms and conditions of the promotion nor pointed to these conditions that would have triggered me to question my eligibility. April on the first call even confirmed that the information was not on the website and said she would inform the web team to update the website to make this more explicit. Essentially, I was mis-sold and am now out of pocket for over $2,374.62. Upon further research, I found that I am not the only one who has fallen for T-Mobile’s promotion problems; others have experienced similar issues. T-Mobile is aggressive in switching customers without making the eligibility conditions clear. The sales representative confirmed my eligibility and mis-sold me the promotion. He had my name, address, and phone numbers and could have checked it properly but did not. If you google T Mobile scams on keep and switch you will also find several others experiencing same problem - wished I had done that and not assume a large telco like T Mobile would be this unscrupulous

How is possible the tmobile have employees, when customers ask can we charge ours phone they saidt this is the last time i let them charge

Since switching to T-Mobile, I enrolled in Auto Pay to take advantage of the promotion associated with my chosen plan. Recently, I updated my debit card information in the T-Mobile app after receiving a new card. My payment due date is the 27th of each month, with Auto Pay scheduled to deduct on the 25th. However, I noticed that my payment had not been deducted as expected, so I called 611 last night. After waiting for over an hour and dialing 611 multiple times, I eventually used the app’s chat feature to request a callback. When the agent contacted me, I was informed that there was no Auto Pay arrangement on my account, despite having set it up when I first switched to T-Mobile. To avoid further stress, I asked the agent to set up Auto Pay again. My due date was the next day, the 27th. Today, I checked my account only to find a message stating that my payment was overdue, despite the agent having supposedly set up Auto Pay the previous night. Frustrated by the inability to speak directly with an agent through 611, I used the chat feature again and received another call. Once more, I was told that I didn’t have an Auto Pay arrangement, which was both infuriating and stressful. To resolve the issue quickly, I ended up paying manually and instructed them once again to set up Auto Pay. This has been an extremely frustrating experience, highlighting significant issues in your system and processes.

WE HAD TBOBILE FOR TWO YEARS, AND HONESTLY IT WAS TWO YEARS TO LONG.WE NEVER HAD THE SPEED ON OUR INTERNET WE WERE TOLD THEY WOULD PROVIDE IN OUR SERVICE, SO I FINALLY JUST WENT ANOTHER ROUTE AND CALLED ANOTHER COMPANY. I TOOK THE BOX T-MOBLE GAVE US WHEN WE SIGNED UP FOR INTERNET BACK TO THEM THE DAY THE OTHER COMPANY INSTALLED INTERNET IN MY HOUSE. I TOLD THEM THAT I COULD NO LONGER PAY THEM FOR SERVICES THEY WERE NOT PROVIDING, AND THAT I WOULD BE GIVING MY BUSINESS TO A COMPANY THAT COULD PROVIDE FASTER INTERNET SERVICE. I RETUNED THEIR BOX ,DISCONNECTING SERVICE, JUNE 2024. WELL TO MY SURPRIZE THE NEXT MONTH I WAS CHARGED FOR ANOTHER MONTH OF SERVICE,WHICH WAS ON AUTO PAY . I CALLED T-MOBILE AND ASKED WHY THEY TOOK MONEY FROM MY ACCOUNT WHEN I HAD CANCELLED MY SERVICE LAST MONTH RETURNED BOX AND ALL, THE LADY TOLD ME THAT I SHOULD HAVE CALLED THEM TO DISCONNECT MY SERVICE AND NO I WOULD NOT BE RECEIVING MY MONEY BACK THEY HAD TAKEN FROM MY ACCOUNT. EVEN SAID I OWED THEM 9 DOLLARS AND SOME CHANGE, BUT BY THEN I WAS LIVID ,WHY DID I NEED TO CALL ANYONE AND TELL THEM I WAS CANCELLING MY SERVICE, I WENT TO THE PLACE I PURCHASES THE SERVICE WITH FROM THE BEGINING, THE PLACE THAT GAVE ME THE BOX AND STARTED MY SERVICE. I SAID WELL T-MOBILE JUST SCREWED ME OUT OF 51.40 AND YOUR TRYING TO GET ME FOR ANOTHER 9 DOLLARS AND SHE LAUGHED AND SAID YES MA'AM, THEN SHE SAID I TELL YOU WHAT WE WILL JUST WAIVE THE BALANCE OF 9 WHATEVER IT WAS , AND I SAID OK GOOD BYE BECAUSE YOU CAN'T WIN WITH THESE CROOKS. BUYER BE WARE

This situation needs to be resolved, or I will be filing a small claims complaint or escalating this to the fullest to recover the money I rightfully paid for my locked phones. I strongly advise against choosing T-Mobile to anyone now because I was a loyal customer for years, spending thousands on phones, upgrading every year from the iPhone 4s to the iPhone 12. Unfortunately, we had to switch carriers due to poor service in our area. The real issue began after I closed my account. I kept three phones—a locked iPhone 6, a locked iPhone 12, and an unlocked iPhone 12—all of which I paid off in full. Despite this, T-Mobile is refusing to unlock the two locked phones. I've submitted three tickets and escalated the matter to a manager, but after two weeks, nothing has been done. Customer service claims they can’t locate me or my husband in their system, despite us providing old bill statements. When I paid off my account, I was told that all information would be lost, but this has left me unable to access my own property. This treatment is appalling, especially after the money I’ve spent with them. Even after paying off my phones and closing my account, i have not be able to access the phones I rightfully purchased.

All of a sudden internet speeds tanked from 200/40mbps to 10/0.05 mbps. After having the modem replaced, hours of waiting from customer support, and getting no answers to why this is happening the issue still persists. College courses are coming up and I cannot risk failing because of TMobile keeping us in the dark.