T-MobileReviews of tmobile.com

Can I give zero stars? The ABSOLUTE WORST Customer service ever. I am going through fraud investigations with them because someone opened an account under my name in march 2024. By end of April the ASSURED me it was taken care of and it was closed. Now it's on my credit report I had to go to Police Department and fill out report and now wait for them to go thru investigation. Waste of my time as a business owner worst decision ever to go to T-mobile. Also their service is terrible.

I have been a Tmobile customer since 2021. Called today to get all 3 phones upgraded. I was advisedit would be a $70.89 upfront fee and $16.67 monthly added to my bill for each line. I advised them I could go to Verizon for the same service bill each month and get 3 new phones at "NO" upfront cost or additional added to my monthly bill. They said well we do hate to see you go, but we have no promotions going on. Tmobile is more concerned with the dollar than Customer Loyalty! Goodbye Tmobile!

SCAM ARTISTS AND CON ARTISTS!! I have been using tmobile home internet in our camper since 2023. I went with this option because I was told by multiple employees including the store manager that I could take it on the road to use in multiple locations as I live in my camper. For $55 a month I couldn't complain. I have been using this for over a year with NO issues and now am being told I need to pay 2.9 times more ($160 on autopay) for their new "away plan" for the EXACT same service I have been using. The home internet will now be geo locked to one location so you can't take it anywhere. The rich have to stay rich and they will find ways to make more money for providing the same service

We purchased 2 phones at Costco. Were promised that in our area service would be great. Well, people often cant get ahold of us and when they do there are so many dropped calls. Also, we bought from Costco in May and it is October and I still don't have my rebate gift cards. I have called 3 times and been given the run around. I truly believe that if I did not keep calling to check on the the f'ing status, they would just not send it. Ridiculous that I have to keep calling and it still takes 6 months to get a gift card that was promised at time of purchase. Sales rep at Costco also misrepresented this promotion and led us to believe it would only take a few weeks to get the cards. He has not responded to my phone calls.

T mobile bottom line is only money talking about part of the family well that's bull ST,anytime you can suspend someone's services for $15.00 means you careless about a customer and more about a payment,my phone was static wouldn't give me no dial tone call a number the phone is silent then hangup like someone tracing my calls or listening,which T mobile was deceptive about telling me any of this information if your not working but still pay your bill 3 days later and they know this and still cut your services means they don't care about their customers their a bad company prepaid or not my advice I will be posting don't do business with them

I canceled my 5g router days in advance before my next billing cycle because I moved and the service no longer works at my new place. The amount of unprofessionalism and incompetence is ridiculous and shouldn’t be tolerated by any customer. I was told a full refund of my bill was not possible even though when I canceled my service over the phone and got email conformation about my cancellation. I also asked the representative over the phone if I was all set and good to go with my account being closed and she confirmed that all I need to do was return my device and that I canceled the account. After all of that to my surprise I was billed for the next month after I spoke and canceled my plan. The representatives on the phone told me they can’t issue a full refund and the best they could do is give me a portion of it in 2 weeks! Worst company on the planet and should be out of business a long time ago

EVERYTHING IS WRONG WITH TMOBILE. THEY LIE TO GET YOUR SERVICE, BUT CHARGE YOU FOR THE LIES. THIS HAS BEEN MY WORSE YEAR OF EXPERIENCE WITH A CELL PHONE COMPANY IN 20 YEARS. THEY EVEN TOLD ME TO LIE TO THE INSURANCE COMPANY ABOUT MY PHONE. THEY CAN TELL YOU YOUR PAYMENT IS DUE OR LATE, BUT CALL AND TELL THEM ABOUT THE SERVICE, THEY PRETEND THEY CARE BUT THE ONLY THING THEY CARE ABOUT IS "MONEY"! I AM DONE WITH TMOBILE! EVERYTIME I CALL THEM NOW, I END UP WITH A HEADACHE. THEN TO MAKE MATTERS WORSE, I FIND OUT DEPENDING ON YOUR PLAN IS HOW MUCH YOU CAN GET FOR AN UPGRADED PAID PHONE..$300.00 FOR A $1300.00PHONE? I AM DONE WITH TMOBILE.. NOT 700.00 but, 300.00.. GREED!! THEY WANT YOU TO ADD LINES YOU DONT NEED SO YOUR BILL WILL BE HIGHER.. KEEP THE CUSTOMERS BROKE IF THEY CAN. DONE WITH YOU!!

TMOBILE is the worst company with the worst customer service. BEWARE!. They talk you into plans and steal your money. They switched me from 2 lines to 4 with the promise of new phones. They charged 140 to do this. The phones weren't delivered and returned to them. They then claimed the only way to get the phones was to process it again charging me another 140. They promised I would be refunded the original 140. I have been calling for a month now. No one will refund my money and to top it off they are charging me for 6 phone lines since they added another 2 lines the second time. They give you a BS statement saying a supervisor is reviewing it and will call back. They never do!! They lie and steal your money. Stay Clear from Tmobile!!!