T-MobileReviews of tmobile.com

This has got to be the worst phone company ever. I have been a customer with Sprint for 23 years and then they were bought out by TMobile, my service has been horrible every since. usually I have NO service or dropped calls, constantly in SOS mode. this is terrible and after a total of 25 ears I am taking my business elsewhere.!! DO NOT BELIEVE THEIR HYPE.. THEY SUCK!!!

Spectacular service and great prices My family and I have been with T-Mobile for at least 10 years now. It's been the most reliable for us, even in the middle of nowhere. I used to take road trips about 3-4 times a year and never had issues. In fact, I had to share my hotspot with friends because they often didn't have service with their providers. I recently migrated over to their internet service and I am blown away with it. Download speeds exceeding 300 mbps and upload speeds averaging about 45 mbps. Truly the most reliable service I have had with home internet and it's only 35/month!!! Couldn't tell you more about how much I love T-Mobile.

I have use T-Mobil for over 15 years. I pay for 3 telephones currently my charges are $200 a month. Recently, I had a problem with my Galaxy Z flip3 5G. I called customer service and I found out that I have been paying for insurance $18 a month. I was concerned because the phone stop working during a trip. I was told by the technical person that because I have been paying for insurance the phone would be replaced at no cost. She asked me where I wanted to pick it up and we agreed in a location in Wellington Fl. I went there the day before yesterday and the telephone had been shipped to the store but it was not there yet. I went back today and Phillip at the store said that it could not be exchanged because my telephone was damaged and. The phone is approximately 6 years old. So instead of exchange it for the telephone that was already at the store, told me that I have to file an insurance claim and that it would be shipped to my house in West Palm Beach Fl. So, buyers beware. I paid over $1,000 during this period to be told my phone was not covered by T-Mobil and that I had to pay an additional $99 and it will be shipped to my house in West Palm Beach. If you have insurance on your telephone, cancel it immediately because it is not worth it. I had paid thousands of $$ to T-Mobil over 15 plus years and as soon as I get my new telephone I will be moving my services to Xfinity for $80 a month.

Scam company! I shut down my internet service because I was moving. A couple weeks later they charged my autopsy that was set up before. I called them and they stated they couldn’t access account because it was closed. Customer service was terrible and now I can’t get a refund for the false charge!!

Nelvi, Of Billing and restoration was very helpful in working with me to restore my service . I really appreciate her candor and being patient with me when I was not.

Terrible customer service. Terrible cellular service. I even found out we had deprioritized cellular service once we hit a certain threshold. We bought a kids watch and it never worked - I spent close to 15 hours on customer service over 3 months and they won’t refund me for a watch we never used. I couldn’t be more over this company.

While the employees are great; the actual phone service is terrible!!!! Many dropped calls now matter where I am. I could be in my living room or my kitchen and my phone will literally go out saying SOS. It’s ridiculous. As much as we pay for the services. They are always trying to better the towers for almost 2 years so I’m told but they haven’t gotten any better in fact it is gotten worse.

It is rare that I write a bad review about a company, but I really had a terrible experience. I am a Business Owner and completely rely on receiving all of my text messages. For over two months I did not experience reliability on my text messages on my phone. (I was getting all texts on my I Pad though) They blamed Apple and Apple blamed them. I would spend hours per week on the phone with them. I went into the Apple Store and a third party Apple Authorized Dealer and both said my phone was absolutely fine and my settings were correct. Eventually T-Mobile admitted they had known network issues in the area with no ETA on resolution. I ended up switching to Verizon where I have 100% reliable service. It was the absolute worst customer service I've received from a Corporation. The savings may be worth it if you use your phone only socially, but I would highly advise to not use them if you need it for a business. I could write pages and pages of details about all that the time they wasted of mine, but it would get repetitive and boring. If you want to know more though, I'm happy to share the sad details of my extraordinarily bad experience with them.