T-MobileReviews of tmobile.com

I have been with T mobile for almost two years using the same device. A Blackview 8800pro. My phone worked perfectly the entire time I was with T-Mobile until three weeks ago. I have gone into their stores, I have spoken to 5 different tech support staff a customer support staff and a supervisor. I have spoken to Christina, Isaiah, Burt, David, and Avery in Tech support, I have spoke to Malik in Customer support, and Brandon his supervisor. I was given a 125 dollar ticket at the military base that I work at for not being able to show proof of insurance, because I always had it in my email, because I always had cellular data to access the Internet. As of three weeks ago, I get dropped calls, no cellular data, no cellular service and they victim blamed me for having a phone that is partially compatible with their network. A network that worked fine for 18 months then just stopped. My phone is only two years old. It is my fault for using the phone that works for me. It is my fault for wanting to use a phone that I want to use. It is my fault that I didn't have a paper copy of my insurance card because with USAA I have to renew every three months. It is my fault that the phone I want to use is failing putting my life in danger if I can't call my wife when ice is all over the road and let her know I'm safe, just going to be late. It is my fault that I may not be able to call 9-1-1 or my insurance if I am in an accident because their network decided to not work with the phone I paid for and their website says it is compatible with. To say that I am disappointed is an absolute understatement. To say that I am angry is an understatement. I am paying for a service that I can not get any help with. They want me to buy a new phone through their company and punish me for wanting to use a phone that I want. They should be ashamed of themselves.

We recently got Tmobile for their deal for free phones, and thought their internet would be good judging from the ads popping up on TV. LITTLE DID WE KNOW this was a big mistake and we are hardly receiving any internet connection from the router and receiving random messages from other people.

I purchased a phone with Tmobile with the understanding that after having paid $108 and after 30 days, the phone would be unlocked. This was not the case, when I went back to the Tmobile store the sale person said that at the time of sale he may have quoted a wrong information but he could not do anything about it unless I continued paying the monthly subscription.

Worst customers service ever!!!

0 STARS I have had T-Mobile for less than 2 years and my account has been compromised twice. This last time, I received a letter from a collection agency claiming that I owe $$$. I did my own investigation at my own cost into this issue, and it is easy to see that the person who has opened these fraudulent accounts under a bogus name and address is a career criminal and t-mobiles fraud department has declared the bogus account to be legit. I have gone to t-mobiles corporate level, and they also continue to claim the account is legit. Understand that this individual who fraudulently open this bogus account would have had to of used my social security number and or manipulated t-mobile to open this account. t-mobile will not release any information in respects to the bogus account. They would not even give me the phone number they assigned to the bogus account. I did obtain the phone number through my own investigation and was able to find the culprits history of numerus phone accounts (26). So, with all said I will first close my t-mobile account. Second, I will pay the demanded amount to the collection agency, and third I will sue t-mobile for all expenses and inconveniences that have incurred due to their negligence.

Truly awful customer service. An order went sideways on four new phones. Delivery couldn't be made so phones were tied up for over two weeks. Their customer service team could not give me any info and offered ZERO solutions. It's incredible to me that this happens in 2024. I am a perfect customer who pays on time and never complains about a thing. But this has gone too far, what an absolute joke.

I really hate t mobiles customers service people. I get put on long holds, they have sent me in circles searching for information on the breakdown of how I am charged for fees that no one can seem to explain. The manager has been rude and thinks it is ok to raise her voice and talk over me and refuses to let me explain what is going on, tells me to accept the truth. I have been on the phone for about 3 hours going through nonsense along with a headache. I have already reported t mobile to the FCC and I have spoken to the President all the past crap I have been through. I am going to have to contact the President of T mobile and the FCC. What a waste of my time with these people!

Explain how in 2 moths my bill tripled. Worse service ever. They I'll never have my service again. No one could explain why kept repeating what I already knowed They can talk to my attorneys