T-MobileReviews of tmobile.com

We switched to T-Mobile yesterday. We had a great experience with Marco in Columbia, SC. He got us a great price for our plan, we received 2 drinking glasses and 2 pair of gloves as a thank you. He was very patient with us and very professional. I also got a new phone for a $10 fee. So far very happy with them.

In November I called Tmobile about my bill which all of a sudden increased by $30. They were able to lower it back to what it was but said they would call back Dec 14, 2024 to finish the changes. They did but to the wrong line. We eventually were able to connect but she said she was unable to do what she said she would do. I was transferred to a man who gave me fees that ranged from $165 to 100. He should know what the cost for the Magenta plan is. There should not be variability. I asked to be transferred to a supervisor and she did the same thing. I switched carriers. Now Tmobile is refusing to cancel my service. I was on hold 45 minutes yesterday and just now 20 minutes. This is insane. Horrible company.

I went into T-Mobile to get the free IPhone 16 advertised by them. I was advised by the sales rep that I could get it but would have to go to the Go5G 55 Plus Plan to get it. Was adamantly advised that it would not cost any more a month then the 55+ plan I already had. I wanted to upgrade to the iPhone Pro plus I was told by the sales rep to do. This would cost me an extra $14 a month. Three times I ask him to repeat it that all I was gonna be charged is $14 more a month and he said absolutely yes. When I got my first bill, my charge went up by $60. I contacted Customer Service who advised me that the additional $60 was correct and legal so I was actually stuck with that amount. My advice to anyone doing business with TMobile is to record the transaction manually so that you have proof when the sales reps decide to lie to you.

This Review is Specifically for an Employee at T-Mobile. Shahzeb Sheikh. His title is Business Account Expert but should be SCAM EXPERT! Shahzeb called me to advise me that my business account had been assigned to him and he offered me TWO IPhone 16 Pro trading in Two IPhone 12 Pro for the cost of $20.00 more per month on the 4 lines we have with T-Mobile. When I received my bill the cost for the two phones were over $80 per month plus he added to additional phone lines which I did not agree to and was never discussed. I tried getting help from TMobile corporate and was told an Escalation Team Member would call me within 48 hours. This never happened. I even set up a conference call with Rep which he failed to show up for. Finally I went to a corporate store and had a local rep undo everything that had been done to my account without my permission. Buyer beware TMobile employs Scam artists and once they get you it is very difficult to undo what they do to your account.

Hrvatski Telekom d.d. Radnička cesta 21, 10 000 Zagreb, Croatia.

RUN AWAY FROM THEM BEFORE THEY GRAB YOUR CREDIT CARD. WHAT THEY SAY AND WHAT THEY DO IS LIGHT YEARS APART AND THEY WILL CHARGE YOU FOR SERVICES YOU NEVER RECEIVE AND THEN REFUSE TO REFUND YOU STOLEN FUNDS

I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It tooke me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.

I join T-Mobile about a year and a half almost two years ago and I've had nothing but problems with their service and now it's even gotten worse I get try to give another chance with the internet service which I got to buy a year ago I've had nothing but problems with and it was worse when I got it back so I I sent it back to him now half the time they don't answer their phones and the service department so that's not reason I returned there internet service and then they're very rude and nasty okay and now my cell phone service I'm changing to another company because these people don't know what they're doing this is the worst cell phone company I ever been with then top it off this phone payment on the 23rd they took the whole amount and the potted towards my phone service increased the rate of my phone service and then upon nothing towards the two phones I was applying I was financing from them yeah I'm done with this company I'm paying my phones off and going to another cell phone company do yourself a favor people do not deal with T-Mobile they are snakes plus I found all my personal information was on the dark web and guess who had something to do with it it was T-Mobile my social security number my date of birth my phone number it was all from them and I forgot to add that after they took my auto payment at my account my balance on my phones as same as it was last month so they didn't apply nothing towards my phone's.