T-MobileReviews of tmobile.com

T-Mobile is ripping off customers. On August 03, 2024 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them(Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). Even though I have all the records that the device have been returned, T-Mobile, have decided that I should pay for the device. I am very frustrated by their resolution. I shouldn't have trusted them, I feel betrayed and rip-off by T-Mobile. People should avoid buying devices from them at all cost. T-MOBILE IS A SCAM AT THIS POINT.

I have been a customer for many years unfortunately they do not provide existing customers with any deals when it comes to phones. If you can look past that, the customer service has got to be the worst if you’re lucky enough to get through to someone that speaks English, they disconnect you put you on hold you explain the same thing to 3 different people. Assured the problem will be taken care of only to have to turn around and call them again the next week with exactly the same issues.

If I could rate company a zero, I would. Wait times are over an hour if you need any customer service. When we first went to T-mobile they were charging us monthly for phones that were sent into them. Supervisors here are a joke. I tried for 4 months to have it rectified and I could get no resolution until I emailed the CEO. Next experience was no better for a phone under warranty. 3 hours on the phone one day in addition to the hour and half call prior to this one. Two supervisors who refused to give us their name who cold transferred us to assurance only to be sent back to T-mobile. No resolution still as of now. No matter how good the deal you will pay for it regardless in fees and your time.

They use deceptive practices. When I spoke on the phone, they sent me the chip and it arrived 6 days later, but they were already billing me from the day I called for the service. I was upset and called to cancel the service and they were still charging me. Finally, we reached an agreement to pay them $80 without having used the service, much less the chip, not even for a day. I'm going to give them 80 dollars for nothing! They are licensed bandits, be careful. T-mobile if u want my account it is 201743200 you can ckeck im not lie Utilizan prácticas engañosas. Cuando hablé por teléfono me enviaron el chip y me llegó 6 días después, pero ya me estaban facturando desde el día que llamé para solicitar el servicio. Me molesté y llamé para cancelar el servicio y me seguían cobrando. Finalmente llegamos a un acuerdo de pagarles 80 dólares sin haber usado el servicio, mucho menos el chip, ni un día. ¡Les voy a dar 80 dólares por nada! Son bandidos con licencia, tengan cuidado. T-mobile si quieren mi cuenta es 201743200 pueden checarla no miento.

Terrible compañía pero PEOR customer service NO LO RECOMIENDO, llevo más de 10 años con esa compañía y cada año a ido empeorando

Overpriced. Lied when I returned phone for refund. Trying to charge me for new phone I returned and 2 months of service I never had because phone was in their possession. Thieves.

Has anyone else had the terrible experience with Tmobile and their new T-Life app for SyncUPKids? I purchased an expensive phone, almost $300, for a watch that I can track my granddaughter"s location. Now I am unable to access the app because my phone doesn't support it. Now I am EXPECTED by Tmobile to purchase an "upgraded" phone. Nothing wrong with my phone and I do not want to purchase another phone. Have been with Tmobile for over 24 years and they do not care that I told them that I am transferring carriers. I wonder what genius decided to go with this app. They should be terminated immediately. It is truly unbelievable. And you are correct, Customer Service is TERRIBLE, they talk over you and raise their voice. Raises my blood pressure.

I was a 16 year customer with T-Mobile. I had 5 lines that I was slowly switching over to another company after Tmobile forced workers to wear masks or get the Covid vax. The final 2 lines were ported out from Tmobile in September 2024. I expected to get a least 1 more bill which I received via email and it was paid in October in the amount of 99.56. No problem. I never received any further bill notifications from them after that so I thought it was the last bill. But then they charged me again in November via auto-pay in the amount of 142.22. I was concerned because it exceeded any bill amount I had ever paid them in the last 16 years. And it did not seem to be a prorated amount - which would be less not more and I never received a bill notice to review the charges before I was charged. When I tried to log into the account, I couldn't because I was no longer a customer. So I called customer service which was an overseas representative. She said she would issue a refund for the 142.22 BUT she refused to send me any sort of confirmation of the refund via email or text. She only gave me a confirmation number over the phone I kept checking my bank account and also called by bank. There was never a refund issued so I issued a dispute because it was sounding like fraud. Then in December I received a collection notice that I owed 172.22 - which was 142.22 plus a $30 service charge for the collection. I again called customer service. I spoke to 2 reps. They refused to back down and had no explanation as to what the 142.22 charge was for, why it went up instead of down or anything. They said I simply owed the money over and over. I said I wanted to see a bill and they said I had to go to a retail store. I went to the retail store very angry, but thankfully they were more understanding and could speak English. They were also confused on the charge because they also expected the bill to go down not up. They noticed that about the time I ported out a HotSpot service in the amount of 56.32 was added to my account. This was not authorized by me and did not make any sense since I was leaving. There was no explanation for this change to my service as I was leaving. The retail workers were able to call a support person who again understood why I was upset because the bill made no sense. That worker issued a refund to me for the 56.32 and removed the collections charge and I was to owe the $88 which was the real prorated charge. Which I was fine with. I always expected a pro-rated bill and would be willing to pay that so I could leave this company for good. At least at this point I believe that worker is not lying like the first rep. The retail people seem to be more accountable because I will obviously come back to the store and nag them until it is resolved - foreign workers do not care they are so far away they don't need to treat you as a human. I feel it was fraud for Tmobile to change my service, send me no bill notification as they usually did AND, charge my credit card via autopay for all of this. It is also fraud for Tmobile to say they will issue a refund me but never refund me. I would give a one star but the retail workers were actually understanding and willing to make it right. Tmobile is probably ok until you want to leave and they make it very difficult to leave. They make you sit on the phone forever to get a porting out pin, they try to stick it to you as you are leaving by adding services, they give you foreign customer reps to deal with because those people don't care and will treat you bad on Tmobile's behalf. Please consider all this before going with them, it will save you a headache one day. Tmobile does not deserve your business.