T-MobileReviews of tmobile.com

Most incompetent company and dishonest company I have ever dealt with in my entire 65 year life. Ripped me off financially, and still have not refunded or rectified a single problem they promised to fix immediately. Do NOT get involved with them. Only time in my life I have gone to the trouble of doing something like this.

I called T Mobile to cancel my wireless internet and was instructed to return the tower to a T Mobile store. I returned the tower in June 2, 2024 at T Mobile a Store with receipt. Contract was paid til June 20, 2024. I kept receiving bills all the way to November- spoke with Martin on Oct 11, 2024 and then to Ginger on Oct 14, 2024. Both confirmed receipt and it was just a mistake and stated it will be taken care of. Now, I'm getting collection from Cobb Law- I have to explain all over again. T Mobile is really HORRIBLE!!. WORST service!!! Do yourself a favor- Stay Away !!

T-Mobile was one of the best providers back in times. Last 2 years with T-Mobile were disappointing, but I kept my account with a hope that they will hear us - customers and improve. Instead, it was going worse and worse. The customers service makes us wait on waiting lines for 40 or more minutes, ones it was 1hour and 14min until I heard anyone on their side; not to mention the number of multiple transfers and hang ups on me... This tells me that the stuff is NOT qualified to do their jobs. In addition, the customer service "experts" are rude - not listening, interrupting, raising voices.... The entire T-Mobile became irrespective and greedy. They discontinued my plan despite of "T-Mobile promise that it "will never be changed" - the 55+unlimited plan. "No hidden fees is the T-Mobile promise" - sounds familiar? Now, you may be surprised... They keep braking one promise after another, pushing prices and looking what else they can get away with; basically lying to us again and again. What a DISGRACE!!! Overall, T-Mobile is rapidly declining on ALL points and dropped down way below of my tolerance level. Shame on you, T-Mobile, shame on you!

If you want to lose money, then this is your company. They never sent me my equipment. A box of accessories arrived, and I refused the shipment. I've made many calls to cancel the account and get my money back. Insult to injury they billed me for a month of service a few days ago. When I called, they said my auto pay was still going. I never had service, cancelled and yet they couldn't turn off the autopay. Every person tells me a different story when I call the Customer Care number. Such a scam operation. You don't receive a confirmation number when you cancel or a reference number when you call in--and they won't email you. I just want my money back.

In 2025 how can a company such as T mobile exist ? In my opinion these are a bunch of high school drop outs that can't manage their way out of a paper bag. Don't even think of dealing with this garbage.

They failed to deliver the phones and internet device to my address, had me pay the full tax amount for all devices for a second delivery until the first returned to their distribution headquarters. Upon reciving the devices I noticed the internet and cellualar was not available at my location, called the technical services and listened to the service representative audibly LAUGH when I told her my address. She said there are no towers within range and I should have never been sold the account.  They attempted twice to send a cellular extender to my address, both times the address they sent was incorrect. Now weeks out from the return date they would not take back the devices saying it was out of the return window. Finally a representative sent a return for the phones I had ordered. I sent them back, T mobile never confirmed the returns and is still attempting to charge me for the account and devices in full. I will be filing with the FCC shortly to resolve these issues, but really wish I had known what a disconnect there was between the departments for service delivery. I am ashamed to have fallen for T mobiles sales team trying to get a sale on a small business owner KNOWING the address was not servicable. Even checking their 5 G service address on their live webpage shows it is not supported

Refused to give me my $56.00 that's owed to me. Will befiling a lawsuit. Corporate has no direct number. Customer service gave me the runaround for a week now.

Service was okay. Cancelling was a pain. Received multiple past due notices for equipment that was returned.